Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morris Heller

Indio,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Janitor

Palm Springs Cleaning
03.2016 - 01.2020
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Maintained floor cleaning and waxing equipment.

Server

Slices Pizza
05.2013 - 05.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with cash registers to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.

Janitor

Palm Springs Cleaning
03.2009 - 04.2013
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Checked in and stocked inventory throughout facility.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Education

No Degree - Automotive Mechanics

Golden West College
Huntington Beach, CA
06.1986

Skills

  • Assist Customers
  • Menu Memorization
  • Suggestive Selling
  • Order Supplies
  • Buffet Setup and Takedown
  • Dining Area Maintenance
  • Bill Computation
  • Order Accuracy
  • Stocking and Replenishing
  • High-Volume Dining
  • Food and Beverage Pairings
  • Food Preparation and Safety
  • Cash Handling
  • Dining Customer Service
  • Food Sales and Promotion
  • Active Listening
  • Regulatory Compliance
  • Plates Presentation
  • Dining Crew Workflow Optimization
  • Hospitality Service Expertise
  • Ordering Procedures
  • Server Training

Timeline

Janitor

Palm Springs Cleaning
03.2016 - 01.2020

Server

Slices Pizza
05.2013 - 05.2016

Janitor

Palm Springs Cleaning
03.2009 - 04.2013

No Degree - Automotive Mechanics

Golden West College

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Morris Heller