Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Morris R. McCoy-Martin

Atlanta,GA

Summary

Results-driven healthcare operations leader with extensive experience at Northside Hospital, specializing in benefits administration, claims processing, and regulatory compliance. Proven success in developing training programs, mentoring teams, and leading staff to exceed performance and service standards. Skilled in process improvement, patient advocacy, and building strong vendor relationships to support organizational goals. I hold a Master’s degree in Public Administration, bringing a strategic and people-centered approach to leadership, operational excellence, and long-term impact in healthcare environments.

Overview

13
13
years of professional experience

Work History

Lead Medicare Government Collection Representative

Northside Hospital
Atlanta, GA
01.2021 - Current
  • Led benefit overpayment and collection operations, ensuring compliance and resolution of complex accounts.
  • Served as subject matter expert and team leader, hiring and developing high-performing talent pipeline.
  • Delivered training sessions and presentations to cross-functional stakeholders on processes and compliance standards.
  • Interpreted complex insurance policies to resolve billing discrepancies and manage patient accounts accurately.
  • Enhanced provider and patient satisfaction by explaining benefit eligibility and billing procedures clearly.
  • Oversaw month-end reconciliation to ensure accurate financial reporting and payer communications.
  • Analyzed payment data to identify discrepancies, implementing process improvements that reduced errors.
  • Maintained HIPAA-compliant documentation to support secure healthcare communications and records management.

Credentialing & Compliance Analyst

United Healthcare
Atlanta, GA
01.2019 - 01.2021
  • Oversaw credentialing lifecycle for healthcare providers, ensuring compliance with regulatory standards and organizational policies.
  • Communicated credentialing requirements and timelines to providers, enhancing vendor relations and compliance metrics.
  • Managed high-volume credentialing requests while interpreting policy documentation and legal records as needed.
  • Provided data analysis and reporting support for compliance audits and external vendor systems.
  • Implemented corrective action plans in response to non-compliance issues.

Customer Support Team Leader

My Eye Doctor
Raleigh, NC
01.2018 - 01.2019
  • Guided patients through complex vision insurance processes, enhancing clarity on eligibility and costs.
  • Coordinated onboarding sessions for new employees, ensuring readiness on benefits and compliance.
  • Oversaw accurate processing of Medicare and private insurance claims in collaboration with billing department.
  • Monitored daily team workflows, identified bottlenecks, and adjusted assignments to optimize efficiency.
  • Analyzed operational data to recommend process improvements, boosting departmental accuracy and productivity.

Senior Medical Claims Specialist

Conduent
Raleigh, NC
01.2015 - 01.2018
  • Resolved complex medical claim grievances and appeals, ensuring compliance with state, federal, and organizational guidelines.
  • Served as primary escalation point for high-level disputes, collaborating with legal, compliance, and clinical teams.
  • Interpreted plan benefits and communicated limitations to providers, members, and stakeholders to improve understanding.
  • Oversaw entry, reconciliation, and auditing of claims data in external partner systems for accuracy.
  • Partnered with vendors and program managers to streamline workflows and enhance data integrity.
  • Developed best practices for grievances handling, including standard response templates and tracking tools.
  • Provided training to junior team members on claims resolution processes and documentation standards.
  • Analyzed grievance trends and produced executive reports with recommendations for improved satisfaction.

Automatic Logistics Specialist

U.S. Army National Guard
Morrisville, NC
01.2012 - 01.2018
  • Directed supply chain and inventory control for medical equipment and critical supplies, ensuring compliance with military procurement policies.
  • Managed resource sourcing and allocation in urgent conditions, supporting mission-critical operations through effective crisis management.
  • Developed onboarding and logistics training programs for personnel to enhance operational readiness in healthcare settings.
  • Coordinated international shipments of sensitive materials, adhering to customs regulations and security protocols.
  • Maintained logistics documentation and reporting systems to ensure transparency and regulatory alignment.
  • Collaborated with logistics, medical, and administrative units to streamline processes reflecting healthcare supply chain demands.

Education

Master of Public Administration -

North Carolina Central University
Durham, NC

Bachelor of Science - Public Health Education

North Carolina Central University
Durham, NC

Skills

  • Benefits administration and compliance
  • Claims processing and recovery
  • Vendor coordination and resolution
  • Customer service and communication
  • New hire orientation and enrollment support
  • Training and process improvement
  • Microsoft Office proficiency
  • Team leadership
  • Financial analysis
  • Negotiation skills
  • Performance improvement
  • Collections management
  • Relationship building

Accomplishments

  • Graduated Summa cum laude

Timeline

Lead Medicare Government Collection Representative

Northside Hospital
01.2021 - Current

Credentialing & Compliance Analyst

United Healthcare
01.2019 - 01.2021

Customer Support Team Leader

My Eye Doctor
01.2018 - 01.2019

Senior Medical Claims Specialist

Conduent
01.2015 - 01.2018

Automatic Logistics Specialist

U.S. Army National Guard
01.2012 - 01.2018

Master of Public Administration -

North Carolina Central University

Bachelor of Science - Public Health Education

North Carolina Central University

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