Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morris Safford III

Feura Bush,NY

Summary

Results-driven professional with a strong background in customer service, administrative support, and client relations. Skilled in managing customer accounts, resolving issues efficiently, and maintaining high standards of service. Known for attention to detail, clear communication, and a proactive approach to problem-solving. Adept at working in fast-paced environments and committed to continuous learning and professional growth.

Overview

1
1
Certification

Work History

Security & Safety Officer

Securitas Security Services USA
2021 - 2023
  • Delivered customer service to over 200 employees and visitors weekly, maintaining a 98% satisfaction rate.
  • Reduced unauthorized access incidents by 35% through proactive monitoring and reporting.
  • Logged and resolved an average of 15+ daily reports on safety, equipment issues, and visitor activity.

Industrial Security & Safety Officer

Allied Universal
2021 - 2021
  • Supported a facility with over 500 daily visitors, ensuring smooth operations and safety compliance.
  • Assisted in resolving 10+ customer complaints monthly with a 100% resolution rate.

Document Administrator

Maximus at NYS Department of Health
2020 - 2020
  • Verified over 1,000 healthcare documents monthly with 99.9% accuracy.
  • Handled 50+ inbound calls daily, improving call resolution time by 20%.
  • Contributed to a 15% reduction in document processing delays through workflow improvements.

Tax Assistant

Dievendorf & Company
2016 - 2019
  • Managed scheduling and communications for 100+ clients during peak tax season.
  • Processed over $50,000 in payments annually with zero discrepancies.
  • Reduced document preparation time by 25% through improved filing and data entry systems.

Education

Associate of Science - Health And Human Services

Maria College of Albany
Albany, NY
01-2002

Skills

  • Customer Service & Client Relations
  • Account Maintenance & Data Entry
  • Conflict Resolution & Problem Solving
  • Cash Handling & Payment Processing
  • Microsoft Office Suite & General Computer Skills
  • Leadership & Team Collaboration
  • Confidential Document Handling
  • Communication & Interpersonal Skills
  • CPR/First Aid/AED Certified
  • Technical & Mechanical Aptitude

Certification

  • Maria College of Albany, Certified Gerontologist, 2002
  • American Red Cross, Leadership Development Program
  • NYS, Security Guard License
  • NYS, Driver's License, Class E

Timeline

Security & Safety Officer

Securitas Security Services USA
2021 - 2023

Industrial Security & Safety Officer

Allied Universal
2021 - 2021

Document Administrator

Maximus at NYS Department of Health
2020 - 2020

Tax Assistant

Dievendorf & Company
2016 - 2019

Associate of Science - Health And Human Services

Maria College of Albany

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