Morris Sampson
Thief River Falls,MN
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 15 years of related experience and superior planning and time management abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OJT Trainer
Texton
09.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness by more than 35%.
- Mentored new hires, resulting in stronger staff development and increased productivity
- Analyzed team performance and identified opportunities for additional training
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
- Provided coaching and mentoring to employees
Mo's Auto and Truck Repair
Owner
12.2015 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Reviewed and monitored scheduling, invoices, purchases and other expenses to maintain quarterly budget.
- Increased shop productivity by 45%.
Training Specialist/Customer Service
Digi-Key
09.2020 - 09.2022
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness by more than 43%.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inspire Brands
Assistant Store Manager
09.2019 - 09.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Walmart
Assistant Store Manager
01.2018 - 06.2019
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Performed mandatory audits to ensure compliance in all areas were met.
Walmart
Support Manager
10.2017 - 12.2018
- Recommended merchandise to customers based on their needs and preferences.
- Engaged with customers in sincere and friendly manner.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Removed damaged, out-of-date, not-in-set and discontinued items from displays.
- Tracked and documented metrics, and evaluated trends
Walmart
Auto Care Center Service Manager
12.2017 - 01.2018
- Trained and evaluated personnel in sales and shop work.
- Assigned employees to specific duties to best meet needs of store
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Generated repeat business through exceptional customer service.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Increased sales by 10%.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH12.2024
A.A.S - Automotive Technology
Northland Community And Technical College
Thief River Falls, MN12.2012
Skills
- Organization
- Self-motivated
- Strong verbal communication
- Customer-oriented
- Schedule Management
- Technical Support
- Computer Technology
- Microsoft Office
- Microsoft Outlook
- Microsoft Visio
- Remote Learning
- Time Management
- First Aid
- Social Perceptiveness
- Active Listening
Certification
- Healthcare provider- CPR/AED
- First Responder/firefighter
Timeline
OJT Trainer
Texton
09.2022 - Current
Training Specialist/Customer Service
Digi-Key
09.2020 - 09.2022
Inspire Brands
Assistant Store Manager
09.2019 - 09.2020
Walmart
Assistant Store Manager
01.2018 - 06.2019
Walmart
Auto Care Center Service Manager
12.2017 - 01.2018
Walmart
Support Manager
10.2017 - 12.2018
Mo's Auto and Truck Repair
Owner
12.2015 - Current
Bachelor of Science - Information Technology
Southern New Hampshire University
A.A.S - Automotive Technology
Northland Community And Technical College