Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Morris Sherman

Santa Ana,CA

Summary

Dynamic and detail-oriented professional with a proven track record at Bloomingdale's, enhancing customer satisfaction and team performance. Skilled in retail employee training and visual merchandising, I excel in high-pressure environments, driving efficiency and resolving complex issues to foster repeat business and maintain store appeal.

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

20
20
years of professional experience

Work History

Crane Operator

Gulf Atlantic Maritime Services
02.2021 - 04.2025
  • Performed daily safety checks to achieve safe operating condition of equipment.
  • Calculated appropriate size and weight distribution to safely manage load.
  • Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
  • Coordinated with project managers to optimize lifting plans, resulting in enhanced efficiency across multiple projects.
  • Increased project efficiency by collaborating closely with ground teams to ensure precise placement of heavy materials.

Sales Associate

Charlotte Russe
11.2009 - 02.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Supervisor

Bloomingdale's
03.2005 - 11.2008
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Construction Technology

New York Institute of Technology
Old Westbury, NY
03-1999

Skills

  • Team collaboration
  • Visual merchandising
  • Store maintenance
  • Detail-oriented
  • Store opening and closing
  • Retail employee training
  • Shrinkage control

Interests

  • Crafting and DIY Projects
  • Interior Design
  • Fashion

Timeline

Crane Operator

Gulf Atlantic Maritime Services
02.2021 - 04.2025

Sales Associate

Charlotte Russe
11.2009 - 02.2012

Sales Supervisor

Bloomingdale's
03.2005 - 11.2008

Construction Technology

New York Institute of Technology

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