Summary
Overview
Work History
Education
Skills
Languages
Websites
Interests
Timeline
Generic

Morris Siverand

Pittsburg,CA

Summary

Accomplished corporate security professional with extensive experience in customer service, situational management, and awareness. Proven track record in fulfilling the roles of both an analyst and a former supervisor, ensuring adherence to company standards, guidelines, and policies. Bilingual in Spanish and recognized as a strategic thinker with a strong aptitude for creative and innovative solutions. Exceptional communication skills contributed to a remarkable 100% staff retention rate during supervisory tenure, alongside overseeing the development of crisis intervention training, emergency management, and conflict resolution techniques.

Overview

13
13
years of professional experience

Work History

GSOC Analyst

Allied Universal
05.2024 - Current
  • I provide exceptional client service via email, real-time messaging applications, and phone calls.
  • I monitor and respond to a large volume of critical emails, messages, and posts.
  • I manage a wide variety of administrative duties.
  • Effectively and calmly manage communications of all kinds with people experiencing distressing and potentially life-threatening emergencies.
  • Create critical incident reports and provide key detail to a variety of events that communicate risks to leadership and other sectors locally and globally.
  • I collect and evaluate intel to support action plans based on credibility and likelihood of an attack, threat or emergency.
  • I manage procedures and processes to standardize and enhance risk management.
  • I provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services for various corporate sites.
  • I implement and maintain a wide variety of critical SOPs (Standard Operating Procedures) , ERPs (Emergency Response Plans) , documents, files, logs, reports, and forms.
  • I disseminate information using OSINT (Open Source Intelligence) to identify and prevent potential threats or risks affecting company assets.
  • I use multiple online sources to infiltrate potentially threatening groups and individuals.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.

GSOC Analyst

Crisis24
04.2023 - 05.2024
  • Provided exceptional customer service via email, real-time messaging applications, and phone calls.
  • Monitored and respond to a large volume of emails, messages, and posts.
  • Handled a wide variety of administration duties.
  • Effectively and calmly manage communications of all kinds with people experiencing distressing and potentially life-threatening emergencies.
  • Written incident reports in the assigned format ensuring they are sent with correct grammar and spelling to provide situational awareness and communicate risks to the leadership.
  • Collected, evaluated, and disseminated intelligence to support action plans based on credibility and likelihood.
  • Assisted in the planning and execution of risk assessment projects.
  • Contributed to procedures and processes to standardize and enhance risk management.
  • Worked with the company's various departments to assist the Management in understanding and implementing procedures and policies.
  • Provided emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.
  • Monitored CCTV cameras and integral Facilities, Servers and properties
  • Analyzed information using multiple external sources to identify and prevent potential threats or risks affecting company assets.

Site Supervisor

Salesforce
07.2017 - 04.2023
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Managed team schedules to provide effective security coverage for building needs.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Worked both independently and collaboratively to resolve urgent issues, which included building safety and emergency incidents.
  • Maintained open communication with security team members and building supervisors via radios, telephones, digital means.

Senior Flex Officer

Allied Universal
07.2017 - 07.2018
  • Conceptualized and designed abstract ideas, built plans, and delivered details to our account manager.
  • Improved quality processes for increased efficiency and effectiveness.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Supervised and led employees to high performance levels in cross-functional management structure.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.

Produce Supervisor/Buyer Specialist

Whole Foods Market
08.2014 - 07.2016
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Provided personalized, friendly and knowledgeable product services to drive customer satisfaction, increase new account production and attain each monthly target.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Conduct routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Reported product ordering and shipping discrepancies to department manager.

Assistant Housekeeping Manager

The Bay Club Company
05.2012 - 08.2014
    • Maintained daily facility operations.
    • Trained and mentored all new personnel to maximize quality of service and performance.
    • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
    • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
    • Improved process efficiency through effective inventory control in alignment with client standards.
    • Communicated repair needs to maintenance staff.
    • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime [100]%.
    • Analyzed and identified equipment failure root causes and initiated corrective actions.

Education

Sound/Music engineer

The Art Institutes
San Francisco
05.2014

Fire Science/Fire-fighting

Los Medanos College
Pittsburg, CA
05.2010

High School Diploma - General Studies

Freedom High School
Oakley, CA
05.2007

Skills

  • Microsoft Excel
  • Executive Protection
  • Surveillance
  • Chrome
  • Emergency response
  • Factal
  • Alertmedia
  • Lenel
  • Slack
  • Milestone
  • Brivo
  • Genetec
  • Envoy

Languages

Spanish

Interests

  • Music
  • Dancing
  • Food Photography
  • Adventure Travel
  • Photography
  • Martial Arts
  • Drone Piloting

Timeline

GSOC Analyst

Allied Universal
05.2024 - Current

GSOC Analyst

Crisis24
04.2023 - 05.2024

Site Supervisor

Salesforce
07.2017 - 04.2023

Senior Flex Officer

Allied Universal
07.2017 - 07.2018

Produce Supervisor/Buyer Specialist

Whole Foods Market
08.2014 - 07.2016

Assistant Housekeeping Manager

The Bay Club Company
05.2012 - 08.2014

Sound/Music engineer

The Art Institutes

Fire Science/Fire-fighting

Los Medanos College

High School Diploma - General Studies

Freedom High School

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