Morris Skaggs
Abilene,Texas
Summary
Compassionate and reliable healthcare professional with extensive experience at Hill Resources. Proven ability to enhance patient comfort and safety while ensuring HIPAA compliance. Skilled in transporting patients and collecting vital signs, fostering a supportive environment that promotes optimal health outcomes. Dedicated to continuous improvement and patient-centered care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Nurse Assistant
Hill Resources
Abilene, TX
02.2024 - Current
- Facilitated client transportation to medical appointments.
- Handled medication pick-up and delivery for clients.
- Managed inventory of PRN supplies and facilitated timely purchases.
- Facilitated status reporting from clients in emergency and hospital environments to designated nursing personnel.
- Executed proper disposal of expired drugs in compliance with regulations.
Caregiver
Visiting Angels Home Care
Abilene, TX
11.2023 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Computer Technician
Goldsmith
Abilene, TX
04.2022 - 08.2022
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
Technology Support Manager
Abilene Independent School District
Abilene TX
01.2002 - 10.2020
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Streamlined support processes for increased efficiency and improved response times.
- Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture.
- Championed process improvements through regular evaluations and recommendations, leading to overall better service delivery.
- Negotiated with software vendors to secure beneficial terms, reducing operational costs while maintaining service quality.
- Developed comprehensive training programs for new support staff, ensuring high levels of customer service.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted development plans.
Education
MBA - Business Administration
Walden University
Minneapolis, MN05.2011
BBA - Computer And Information Sciences
McMurry University
Abilene, TX12.2006
Associate Of Applied Science - Computer Networking Technology
Texas State Technical College, Abilene
Abilene, TX05.2003
Skills
- Reliable team player
- Patient care
- Transporting patients
- HIPAA compliance
- Recording vital signs
- Collecting vital signs
- Compassionate
- Patient lifting
- Safety precautions
- Documenting behaviors
- Feeding assistance
- Valid Texas driver's license
- Activity planning
- Healthcare ethics
- Specimen collection
- Compassionate caregiver
Certification
Cpr
Timeline
Nurse Assistant
Hill Resources
02.2024 - Current
Caregiver
Visiting Angels Home Care
11.2023 - 02.2024
Computer Technician
Goldsmith
04.2022 - 08.2022
Technology Support Manager
Abilene Independent School District
01.2002 - 10.2020
MBA - Business Administration
Walden University
BBA - Computer And Information Sciences
McMurry University
Associate Of Applied Science - Computer Networking Technology
Texas State Technical College, Abilene