Summary
Overview
Work History
Education
Skills
Workauthorization
Personal Information
Timeline
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Morrisha Burwell

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in direct patient care. Recognized by Administration and Patients for delivering five-star patient care.

Overview

8
8
years of professional experience

Work History

PCA

Alpha Magnolia Gardens
06.2024 - Current
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Supported needs of 50+ residents under long-term care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

PCA/Personal Care Assistant

Toney Rest Home
03.2023 - 07.2023
  • Provide mobility support, Vital Signs, assisting with maintaining personal hygiene, bathing, brushing hair, brushing teeth, applying skincare, Laundry, Feeding, Diaper Changing, Light house keeping, Record proper ADLs.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.

Patient Service Representative

Granville Health System
05.2021 - 01.2023
  • Entering data for patients into an electronic medical record (EMR), Contacting patients over the phone or processing paperwork in-person to collect information about the patient's past treatments and other historical medical data, including medications and surgical history, Answering patient questions about billing and payments, Screening incoming calls to provide the proper routing to other departments when necessary, Registering, scheduling and re-scheduling patients for initial appointments and follow-ups, Verifying insurance, Switchboard, Collecting co-payments, Medical Charting, Scanning
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.

Senior Resolution Specialist

Continuum Global Solutions
05.2019 - 05.2021
  • Provide Customer Service, Answer 110-130 calls per shift, Handle and resolve issues to maintain First call resolution rate, Receiving inbound calls with high call volume, Answering general questions concerning customer accounts, Plan Design Education, Making changes, placing orders, De-Escalating matters and resolving issues ongoing and as they arise, Taking payments, Utilizing healthcare tools, Research, Making outbound calls to relevant dept to assure Great customer service, Maintaining clean desk policy, Record Verbatim documentation for each call, Reading talk script, Utilizing work instructions, Email, Call or fax doctor offices and pharmacist

Front Store Clerk

CVS Store & Pharmacy
10.2016 - 12.2019
  • Customer service, and sales duties, purchases, processing payments, handling customer issues, and answering questions about products, policies and services, use computerized Point-of-Sales machines to process payments and close transactions, keep work area neat and clean
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

High School Diploma -

Western Vance High School
Henderson, NC
05.2006

Skills

  • Microsoft office: Powerpoint, word,excell, access, web browsing research (10 years)
  • Microsoft Outlook
  • HIPAA Compliance
  • Typing
  • POS
  • Customer service
  • Medical records
  • Hospital experience
  • Medical terminology
  • Research
  • Insurance Verification
  • Medical Equipment Operation
  • Patient Services
  • Communication skills
  • Cultural Sensitivity
  • Vital signs monitoring
  • Emotional Support
  • Dementia Care
  • Personal Hygiene Assistance

Workauthorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

PCA

Alpha Magnolia Gardens
06.2024 - Current

PCA/Personal Care Assistant

Toney Rest Home
03.2023 - 07.2023

Patient Service Representative

Granville Health System
05.2021 - 01.2023

Senior Resolution Specialist

Continuum Global Solutions
05.2019 - 05.2021

Front Store Clerk

CVS Store & Pharmacy
10.2016 - 12.2019

High School Diploma -

Western Vance High School

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Morrisha Burwell