Melissa Morris
Santa Cruz,CA
Summary
Dedicated Medical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
34
34
years of professional experience
Work History
Manager II
Palo Alto Medical Foundation/ Bay Medical Foundation
03.2016 - Current
- Leading multiple teams across Santa Cruz, including Urology, General Surgery, Physiatry, ENT, Plastic Surgery, Ophthalmology and Optometry
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed 54 employees, 7 specialty practices
Manager I
Palo Alto Medical Foundation
01.2012 - 03.2016
- Leading Multiple teams across Santa Cruz Urology, General Surgery, Physiatry and PSR float pool
- Managed 37employees, 3 specialty practices
PT and PMR Supervisor
Santa Cruz Medical Foundation
01.2005 - 01.2012
- Worked on Protocols
- Lean Training (2 year program)
- IDX to Epic conversion
Aquatic Specialist
Santa Cruz Medical Clinic/Foundation
03.1990 - 01.2005
- Documented patient information, treatment plans, and patient responses.
- Developed treatment plans for rehabilitation in a aquatic setting
Education
Bachelor of Arts - Therapeutic Recreation, Private And Commercial Rec
University of The Pacific
Stockton, CA06.1987
Skills
- MS Office
- Self-Directed
- Teamwork and Collaboration
- Customer Relations
- Team building
- Supervision and leadership
- Verbal Communication
- Project Planning
Employment Skills
- Developed ability to work with a diverse population
- Maintained excellent patient to staff relations and developed excellent patient to staff rapport
- Diplomatically resolved patient complaints on as-needed basis
- Ability to follow instructions well and make decisions with no supervision
- Motivated and supervised employees on daily basis
- Maintained all record-keeping procedures
- Delegate responsibly when needed
- Effectively developed telephone and computer communication skills
- Facilitated A-3 thinking along with Dyad partner to new Dyad leaders.
- Was instrumental in 2 full remodels of multi-specialty Clinics
Professional Skills
- Microsoft Office
- Microsoft Windows
- IDX
- Misys
- EPIC
- Filing/Editing
- Typing (70+ wpm)
- Office Procedures
- Telephone Skills
- Midas
- Attania
- Accounting
- Business Math
- Management skills
- Patient and Staff Service Skills
References
References upon request
Timeline
Manager II
Palo Alto Medical Foundation/ Bay Medical Foundation
03.2016 - Current
Manager I
Palo Alto Medical Foundation
01.2012 - 03.2016
PT and PMR Supervisor
Santa Cruz Medical Foundation
01.2005 - 01.2012
Aquatic Specialist
Santa Cruz Medical Clinic/Foundation
03.1990 - 01.2005
Bachelor of Arts - Therapeutic Recreation, Private And Commercial Rec
University of The Pacific
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