Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
AccountManager
Morrison Berriochoa

Morrison Berriochoa

Boise

Summary

Adaptable professional with over 17 years of experience and demonstrated expertise in human resource issues, employee relations, and organizational leadership. Deep understanding of industry best practices and a track record of successfully implementing strategic initiatives to drive business growth. Proven ability to navigate complex organizational dynamics and build strong relationships with stakeholders at all levels. Results-oriented leader who thrives in fast-paced environments and consistently delivers exceptional outcomes.

Overview

23
23
years of professional experience

Work History

Account Manager

PC Maintenance
03.2020 - Current
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.

Business Development Manager

American Cleaning Service
05.2019 - 03.2020
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Represented company and promoted products at conferences and industry events.

Business Manager

ST PAUL’S CATHOLIC CHURCH
05.2015 - 03.2019
  • Supervised and motivated the parish staff as well as managed several physical plants owned by the parish including the church, school, and parish office building
  • Managed parish budget of $900K/year
  • Parish liaison for the diocese on all human resource related issues
  • Prepared monthly financial report to finance committee
  • Monitored financial transactions and vendor services

Collection Manager

WELLS FARGO DEALER SERVICES
01.2012 - 01.2015
  • Lead two collection teams and manage risk and losses on an auto loan portfolio as large as $502 million
  • Substantial experience in analyzing financial results and utilizing MS Excel to measure progress
  • Analyzed results and developed strategies for seasonal trends
  • Ensured team provided world class customer care
  • Received annual training for FMLA, EEOC, and FSLA

Collection Supervisor

WACHOVIA DEALER SERVICES
12.2001 - 01.2012
  • Hired, trained, and managed a team of 10 to 12 Loan Service Counselors who serviced an auto loan portfolio as large as $355 million
  • Served on the 2008 National Collection Incentive Committee
  • Served on the 2008 Behavior Scorecard Advisory Committee for National Collections
  • 2007 Q1 and Q2 EDIME Award Winner
  • Selected to serve on the 2007 Collection Advisory Council
  • Nominated for Leadership awards 2006 and 2007

Education

Bachelor of Science - Management and Information Systems

George Fox University
05.2003

Skills

  • Policy application
  • Client Relationship Management
  • MS Office Suite
  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Relationship Building
  • Project Management

Training

  • How to Manage Emotions and Excel Under Pressure
  • Coaching and Mentoring Skills for Leadership Success
  • How to Communicate with Tact Professionalism, and Diplomacy
  • Developing a Perpetually Positive Attitude

Languages

Spanish
Elementary

Timeline

Account Manager

PC Maintenance
03.2020 - Current

Business Development Manager

American Cleaning Service
05.2019 - 03.2020

Business Manager

ST PAUL’S CATHOLIC CHURCH
05.2015 - 03.2019

Collection Manager

WELLS FARGO DEALER SERVICES
01.2012 - 01.2015

Collection Supervisor

WACHOVIA DEALER SERVICES
12.2001 - 01.2012

Bachelor of Science - Management and Information Systems

George Fox University
Morrison Berriochoa