Morrison Berriochoa
Boise
Summary
Adaptable professional with over 17 years of experience and demonstrated expertise in human resource issues, employee relations, and organizational leadership. Deep understanding of industry best practices and a track record of successfully implementing strategic initiatives to drive business growth. Proven ability to navigate complex organizational dynamics and build strong relationships with stakeholders at all levels. Results-oriented leader who thrives in fast-paced environments and consistently delivers exceptional outcomes.
Overview
23
23
years of professional experience
Work History
Account Manager
PC Maintenance
03.2020 - Current
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Business Development Manager
American Cleaning Service
05.2019 - 03.2020
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Represented company and promoted products at conferences and industry events.
Business Manager
ST PAUL’S CATHOLIC CHURCH
05.2015 - 03.2019
- Supervised and motivated the parish staff as well as managed several physical plants owned by the parish including the church, school, and parish office building
- Managed parish budget of $900K/year
- Parish liaison for the diocese on all human resource related issues
- Prepared monthly financial report to finance committee
- Monitored financial transactions and vendor services
Collection Manager
WELLS FARGO DEALER SERVICES
01.2012 - 01.2015
- Lead two collection teams and manage risk and losses on an auto loan portfolio as large as $502 million
- Substantial experience in analyzing financial results and utilizing MS Excel to measure progress
- Analyzed results and developed strategies for seasonal trends
- Ensured team provided world class customer care
- Received annual training for FMLA, EEOC, and FSLA
Collection Supervisor
WACHOVIA DEALER SERVICES
12.2001 - 01.2012
- Hired, trained, and managed a team of 10 to 12 Loan Service Counselors who serviced an auto loan portfolio as large as $355 million
- Served on the 2008 National Collection Incentive Committee
- Served on the 2008 Behavior Scorecard Advisory Committee for National Collections
- 2007 Q1 and Q2 EDIME Award Winner
- Selected to serve on the 2007 Collection Advisory Council
- Nominated for Leadership awards 2006 and 2007
Education
Bachelor of Science - Management and Information Systems
George Fox University
05.2003
Skills
- Policy application
- Client Relationship Management
- MS Office Suite
- Account Management
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Project Management
Training
- How to Manage Emotions and Excel Under Pressure
- Coaching and Mentoring Skills for Leadership Success
- How to Communicate with Tact Professionalism, and Diplomacy
- Developing a Perpetually Positive Attitude
Languages
Spanish
Elementary
Timeline
Account Manager
PC Maintenance
03.2020 - Current
Business Development Manager
American Cleaning Service
05.2019 - 03.2020
Business Manager
ST PAUL’S CATHOLIC CHURCH
05.2015 - 03.2019
Collection Manager
WELLS FARGO DEALER SERVICES
01.2012 - 01.2015
Collection Supervisor
WACHOVIA DEALER SERVICES
12.2001 - 01.2012
Bachelor of Science - Management and Information Systems
George Fox University
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