Morrison Brandon
Santa Rosa Beach,FL
Summary
Dynamic leader with a proven track record in strategic planning and financial management, honed as Owner/Manager of Operations and through roles at AT&T Wireless. Excelled in market analysis and client relationship management, boosting profitability and customer satisfaction. Skilled in hardware troubleshooting and team leadership, consistently achieving and surpassing goals with innovative solutions and a hands-on approach.
Overview
27
27
years of professional experience
Work History
Owner/Manager of Operations
Self-employeed
Mary Esther , FL
04.2013 - Current
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Delegated work to staff, setting priorities and goals.
- Developed strategic plans to increase profitability and efficiency.
- Monitored performance of personnel against goals set forth by the company.
- Hosted special events to boost brand awareness and increase community engagement.
- Oversaw budgeting and financial management.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed daily operations of business, including hiring and training staff.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Analyzed market trends to identify new business opportunities.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Identified new opportunities for growth, expansion, and diversification.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Lead Sales Representative
AT&T Wireless
Destin, FL
11.2007 - 09.2012
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained attractive merchandise displays to maximize purchases.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Created strategies to expand existing customer base and increase sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Managed customer accounts, including order entry, invoicing, and follow-up services.
- Produced sales documents, finalized deals and filed records.
Sales Representative
AT&T Wireless
Fort Walton Beach, FL
06.2002 - 10.2007
- Generated new sales leads through cold calling and networking activities.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Developed key customer relationships to increase sales.
Technical Support Representative
AT&T Wireless
Greensboro, NC
05.1998 - 05.2002
- Oversaw daily performance of computer systems.
- Supported customers with online billing, access, and account issues.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Troubleshot customer inquiries related to software and hardware issues.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided technical assistance to customers through phone, email and chat support.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Education
Some College (No Degree) - Graphic Communications
North Carolina A&T State University
Greensboro, NCSkills
- Financial management
- Strategic planning
- Market analysis
- Inventory management
- Project execution
- Client relationship management
- Hardware troubleshooting
- Network diagnostics
- Mobile device repair
- Software installation
- Problem solving
- Team leadership
- Advanced troubleshooting
- Device diagnostics
- Screen replacement
- Operating systems
- Water damage repair
- Hardware repair
- Button repair
- Audio component repair
- Signal testing
- Network configuration
- Phone unlocking
- Charging port repair
- Data recovery
- Battery replacement
- Camera repair
- Network troubleshooting
- Equipment installation and repair
- Problem-solving aptitude
- Conflict resolution
- Multitasking
Affiliations
volunteering, Working out, Self improvement, mental exercises, museums, mentoring youth
Accomplishments
-AT&T Summit winner (award given to the top 2% of salesmen nationwide) 2008 & 2009
-I have also received numerous monthly and quarterly awards on a consistent basis for performance and leadership.
References
References available upon request.
Timeline
Owner/Manager of Operations
Self-employeed
04.2013 - Current
Lead Sales Representative
AT&T Wireless
11.2007 - 09.2012
Sales Representative
AT&T Wireless
06.2002 - 10.2007
Technical Support Representative
AT&T Wireless
05.1998 - 05.2002
Some College (No Degree) - Graphic Communications
North Carolina A&T State University
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