Morshed Thakur
Queens Village,New York
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Casamia36 Hotel
01.2023 - 01.2024
- I worked here as a hotel Receptionist, communicating with guests, making reservations, and providing assistance to DHS workers.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Food Maker and Cashier
Jikji Cafe (JFK)
02.2023 - 04.2023
- Worked as a food maker for Airlines and cashier at the cafe, served food for Air India Airlines, and took care of the restaurant.
- Enhanced customer satisfaction by consistently providing high-quality food products and maintaining a clean, organized workspace.
- Increased kitchen efficiency by multitasking and prioritizing tasks based on urgency and importance.
- Maintained a safe work environment by strictly adhering to food safety guidelines and sanitation protocols.
- Developed strong relationships with suppliers, ensuring timely deliveries of quality ingredients at competitive prices.
- Trained new team members on food preparation techniques, equipment usage, and safety protocols for seamless integration into the workforce.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Pathologist
DNTP LAB
04.2022 - 12.2022
- Worked as a Pathologist in a DNTP laboratory, communicated with patients, took care of the lab, and collected and delivered samples.
- Reduced patient wait times for results by implementing efficient laboratory processes and workflow management.
- Provided expert consultations to referring physicians, guiding treatment decisions based on pathology findings.
- Conducted thorough research on emerging diagnostic techniques, incorporating relevant advancements into the pathology practice.
- Improved turnaround time for critical cases by prioritizing urgent specimens and communicating closely with clinical teams.
- Fostered a positive work environment, nurturing a cohesive and collaborative pathology team focused on delivering excellent patient care.
- Reviewed test results and identified abnormal findings.
- Ordered tests for nurses and other medical personnel to perform.
- Educated physicians, students and other personnel in medical laboratory professions such as medical technology, cytotechnology or histotechnology.
Waiter
PUMP HOUSE (Restaurant)
01.2022 - 03.2022
- Worked as a waiter and cashier, served customers gently, and took care of the restaurant.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier
Wichita Grocery
07.2021 - 12.2021
- Worked as a cashier, filled grocery items, served customers politely, and took care of the stores.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Broadway smoke shop
06.2021 - 11.2021
- Worked as a cashier, cleaned the stores, filled grocery items, served customers politely, and took care of the stores.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Massage Therapist
SPA HEAVEN
01.2023 - 10.2023
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
Massage Therapist
Spa 24
01.2023 - 10.2023
- Worked as a massage therapist, providing massage services to both male and female clients.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Promoted wellness by educating clients on self-care and stress management techniques.
MassageTherapist
Evergreen Spa
01.2022 - 01.2023
- Worked as a female therapist in Evergreen Spa, providing massage services to both male and female clients.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Aided general practitioners and specialists with handling complex cases by consulting on psychological diagnoses and treatments.
- Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
Education
Bachelor of Science -
ASA College
Manhattan, NY09.2022
Bachelor Degree -
Wichita State University
Wichita, KS11.2021
Bachelor in CSE -
Notre-Dame University
Dhaka, Bangladesh05.2021
Skills
- Customer service
- Cashier
- Waiter
- Receptionist
- Communication
- File Management
- Technical Support
- Scheduling
- Time Management
- Project Management
- Meeting Preparation
- Document Control
- Organization skills
- Scheduling appointments
- Office Administration
- Customer and client relations
- Security understanding
- Service-oriented mindset
- Customer Service
- Inventory Management
- Interpersonal Skills
- Problem-Solving
- Meeting Support
- Organizational Skills
- Teamwork and Collaboration
- Problem-solving abilities
- Payment Processing
- Punctual and Reliable
- Excellent Communication
- Call Answering and Routing
- Relationship Building
- Time management abilities
Additional Information
I am dedicated to providing excellent customer service and have experience in various roles such as cashier, waiter, receptionist, and therapist. I am fluent in English, Bangla, Hindi, and Spanish. I have strong communication skills and know how to treat people with respect and kindness. I am currently working as a hotel receptionist and have experience in handling reservations and assisting DHS workers. I am also experienced in providing massage therapy services. I have a Bachelor's degree in Computer Science and Engineering from Notre-Dame University and have studied English language programs at Wichita State University and ASA College.
Languages
Bengali
Native or Bilingual
English
Full Professional
Spanish
Elementary
Hindi
Professional Working
Arabic
Elementary
Timeline
Food Maker and Cashier
Jikji Cafe (JFK)
02.2023 - 04.2023
Massage Therapist
SPA HEAVEN
01.2023 - 10.2023
Receptionist
Casamia36 Hotel
01.2023 - 01.2024
Massage Therapist
Spa 24
01.2023 - 10.2023
Pathologist
DNTP LAB
04.2022 - 12.2022
Waiter
PUMP HOUSE (Restaurant)
01.2022 - 03.2022
MassageTherapist
Evergreen Spa
01.2022 - 01.2023
Cashier
Wichita Grocery
07.2021 - 12.2021
Cashier
Broadway smoke shop
06.2021 - 11.2021
Bachelor of Science -
ASA College
Bachelor Degree -
Wichita State University
Bachelor in CSE -
Notre-Dame University