Mortesha Palmer
Miami Gardens,FL
Summary
Dynamic and results-driven professional with over a decade of diverse experience in transportation, customer service, and sales. Proven track record of delivering exceptional service and achieving operational excellence. Adept at developing strategic partnerships, optimizing operational workflows, and fostering team efficiency. Seeking a challenging permanent position in an organization that fosters growth and professional development. Willing to relocate.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Hospital Transportation
Mortesha Carrier & Transportation Services LLC
Fort Lauderdale
10.2020 - Current
- Successfully secured and maintained contracts with multiple hospitals for the transport of medical specimens, ensuring sustainable business growth
- Ensured timely and safe pick-up and drop-off of specimens, contributing to critical healthcare operations and improving patient outcomes
- Implemented efficient routing strategies, reducing transportation time and fuel costs by 15%, thus enhancing overall operational efficiency
- Maintained strict compliance with healthcare regulations and transportation protocols, ensuring the highest standards of safety and accuracy
- Developed and nurtured relationships with hospital staff, resulting in repeat contracts and referrals, thereby expanding the client base
- Leveraged data analytics to monitor performance metrics, identifying areas for improvement and implementing corrective actions.
Hospital Couriers Transporter
Hospital Couriers Corporation
10.2017 - 10.2020
- Transported medical specimens between hospitals with a 99% on-time delivery rate, ensuring the reliability and trustworthiness of services
- Streamlined the specimen transport process, reducing average delivery time by 20% and enhancing operational efficiency
- Trained new couriers on best practices and safety protocols, improving team performance and productivity
- Monitored and reported transport data, contributing to operational improvements and strategic decision-making
- Fostered a culture of continuous improvement by regularly reviewing and updating transport procedures.
Independent Travel Agent
Surge
Miami
01.2016 - 09.2020
- Booked travel and vacation packages, achieving a 95% customer satisfaction rate through personalized service and attention to detail
- Generated $50,000 in annual sales through strategic marketing initiatives and leveraging customer referrals
- Customized travel itineraries to meet client preferences, resulting in high levels of repeat business and customer loyalty
- Managed client relationships and provided 24/7 support for travel-related concerns, ensuring a seamless travel experience
- Conducted market research to identify emerging travel trends and incorporated them into service offerings.
Customer Service Representative
Florida Power & Light
Miami
09.2015 - 10.2017
- Resolved customer inquiries and issues efficiently, maintaining a 90% first-call resolution rate and enhancing customer satisfaction
- Assisted in updating account information and processing service requests, ensuring accurate and timely service delivery
- Delivered exceptional customer service, contributing to the enhancement of the company's reputation and customer loyalty
- Participated in training sessions to stay updated on company policies, procedures, and service offerings.
Sales Associate
Best Buy
Miami
06.2014 - 12.2015
- Achieved monthly sales targets consistently, contributing to the store's overall revenue growth
- Assisted customers in selecting electronic products, providing expert advice and ensuring customer satisfaction
- Managed inventory and restocked shelves, ensuring product availability and presentation
- Conducted product demonstrations and training sessions for customers, enhancing their understanding and usage of products
- Maintained a clean and organized sales floor, creating a positive shopping environment.
Administrative Assistant
Corporation
Miami, FL
01.2012 - 05.2014
- Provided administrative support to senior executives, managing calendars, scheduling meetings, and handling correspondence
- Coordinated and organized company events, seminars, and conferences, ensuring smooth execution and high attendance
- Prepared and maintained confidential documents, reports, and presentations, ensuring accuracy and completeness
- Assisted in the recruitment process by screening resumes, scheduling interviews, and coordinating onboarding activities
- Implemented office procedures and systems to improve workflow and efficiency.
Education
Associate in EMT -
Southeastern College
Miami, FLAssociate in Business Management -
All County Career Institute
High School Diploma -
St. Andrew Technical High School
Skills
- Hospital Experience
- Communication Skills
- Transportation & Moving
- Van Driving
- ERP Systems
- Leadership & Management
- Time Management
- Office Administration
- MS Office Proficiency
- Sales & Customer Service
- Data Analytics
- Program Management
- Innovation management
- Cross-functional team leadership
- Operational Excellence
- Business Analysis
- Organizational Skills
- Reliability
- Problem-solving aptitude
- Adaptability
- Market Research
- Multitasking
Certification
- Driver's License
- Home Health Aide - 03/01/13 to Present
- Business License for Transportation - 10/01/20 to Present
- First Aid/CPR
- Association for Project Management (APM)
Additional Information
Proficient in office administration, QuickBooks, and collaborative team environments., Strong background in sales, customer service, and operational management., Proven ability to develop and implement strategic plans that drive business growth and operational efficiency., Excellent communication and interpersonal skills, with a talent for building and maintaining professional relationships. Organ transportation skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Hospital Transportation
Mortesha Carrier & Transportation Services LLC
10.2020 - Current
Hospital Couriers Transporter
Hospital Couriers Corporation
10.2017 - 10.2020
Independent Travel Agent
Surge
01.2016 - 09.2020
Customer Service Representative
Florida Power & Light
09.2015 - 10.2017
Sales Associate
Best Buy
06.2014 - 12.2015
Administrative Assistant
Corporation
01.2012 - 05.2014
Associate in EMT -
Southeastern College
Associate in Business Management -
All County Career Institute
High School Diploma -
St. Andrew Technical High School