Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Mortisha Manley

Mortisha Manley

Greenville,TX

Summary

BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

2
2
years of professional experience

Work History

BDC Specialist

RideNow Powersports
Dallas, TX
04.2023 - 11.2023
  • Assisted customers with their questions and concerns regarding automotive financing options.
  • Provided information to customers on the various benefits of purchasing a vehicle through the dealership.
  • Developed relationships with customers and maintained communication via phone, email, or other methods.
  • Maintained customer database by updating contact information and vehicle purchase history.
  • Coordinated appointments for potential buyers to meet with sales staff.
  • Collaborated with sales team to identify customer needs and develop solutions to close deals.
  • Generated reports that tracked customer inquiries, appointment confirmations, and sales activity.
  • Followed up on incomplete applications from customers in order to obtain additional details needed for approval process.
  • Processed documents related to loan approvals such as titles, registration forms, insurance policies.
  • Participated in weekly meetings with managers to discuss strategies for increasing BDC traffic.
  • Conducted follow-up calls post-sale in order to verify customer satisfaction levels.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed required scripts and guidelines for inbound and outbound sales calls.

Academy Training Facilitator

Walmart
Rockwall, TX
11.2021 - 04.2023
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Processed payments, reconciled accounts and made bank deposits.
  • Verified cash drawer, counted money and balanced receipts.
  • Assisted customers in locating products within the store.
  • Maintained records of all daily transactions in an organized manner.
  • Resolved discrepancies between physical count of cash and register balance.
  • Identified suspicious activities or irregularities and reported to management immediately.
  • Trained new employees on proper cash handling techniques and policies.
  • Reconciled all sales at end of shift to ensure accuracy of funds received from customers.

Education

Associate of Science -

Tennessee Technological University
Cookeville, TN
12.2009

Skills

  • Team Member Motivation
  • Task Prioritization
  • Organization and Time Management
  • Troubleshooting
  • Account Servicing
  • Effective Customer Upselling
  • Staff Training and Motivation
  • Supervision and Leadership
  • Team Building
  • MS Office
  • Quality Assurance
  • Dependable and Responsible
  • Customer Relations
  • Analytical
  • Planning

Timeline

BDC Specialist

RideNow Powersports
04.2023 - 11.2023

Academy Training Facilitator

Walmart
11.2021 - 04.2023

Associate of Science -

Tennessee Technological University

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Mortisha Manley