Morty Kozy
Manalapan,NJ
Summary
Friendly and reliable member offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly and reliable all jobs offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking all positions with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Home Depot
09.2022 - Current
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Telemarketer
Choice Home Warranty
01.2024 - 04.2024
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Built relationships with customers using strong persuasion and active listening skills.
- Collaborated with other team members to achieve monthly sales targets consistently.
Audiology Assistant
Miracle Ear
04.2023 - 06.2023
- Improved patient care by assisting audiologists in performing diagnostic tests and evaluations.
- Facilitated communication between audiologists, physicians, speech-language pathologists, and other healthcare professionals involved in a patient''s care team.
- Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
- Enhanced patient experience by providing support during hearing aid fittings and adjustments.
- Promoted a welcoming clinic environment by greeting patients warmly upon arrival and addressing any concerns or questions they may have had about their appointment or treatment plan.
- Provided compassionate assistance to pediatric patients during audiological assessments, helping ease anxiety throughout the process.
Order Fulfillment Associate
Unstoppable
01.2019 - 03.2023
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Processed daily orders through multi-carrier manifest system.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Cashier
Primark
04.2022 - 11.2022
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Merchandising Associate
MM E-SOLUTIONS LLC
01.2019 - 01.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Prioritized tasks and schedule to meet with buyers and managers at other stores.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Updated pricing and signage to complete product displays and educate customers.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Order Picker
LabeLust
01.2019 - 01.2020
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Received returns of damaged and incorrect orders to process replacements.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
No Degree - Business Administration And Management
Brookdale Community College
Lincroft, NJ01.2025
Skills
- Workplace Safety
- Item Replenishment
- Data Entry
- Cash Register Systems
- Stocking and Replenishing
- Computer Literacy
- Microsoft Word
- Customer Needs Assessments
- Customer Relationships
- Till Counting
- Merchandising
- Microsoft Excel
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Accomplishments
- Trained and mentored 2 employees.
- Promoted to merchandiser after only 2 months for exceptional performance with LabeLust.
- Supervised team of 12 staff members in MM E-Solution's for order picking.
- Used Microsoft Excel to develop inventory tracking spreadsheets for 3 brands my father owns (Bellus, LabeLust, CBD Headquarters).
Certification
- Certified Excel, Microsoft - 2022
- Spreadsheets Training - 2022
Timeline
Telemarketer
Choice Home Warranty
01.2024 - 04.2024
Audiology Assistant
Miracle Ear
04.2023 - 06.2023
Cashier
Home Depot
09.2022 - Current
Cashier
Primark
04.2022 - 11.2022
Order Fulfillment Associate
Unstoppable
01.2019 - 03.2023
Merchandising Associate
MM E-SOLUTIONS LLC
01.2019 - 01.2020
Order Picker
LabeLust
01.2019 - 01.2020
No Degree - Business Administration And Management
Brookdale Community College