Morvarid Doust
Santa Clara,USA
Summary
Professional banking expert with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banker
U.S. Bank
10.2019 - Current
- As a team member, I actively participate in cross-selling bank products to customers, leveraging every opportunity to achieve sales goals related to accounts, credit cards, and loans. Manage my personal goals aside from the companies, for example, 100% customer service surveys and achieving referral production
- Promoting the benefits of our company's products, rather than just providing basic information, is crucial for building better relationships with customers. This approach allows us to tailor our offerings to match individual needs more effectively.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Setting a daily goal of 2 credit card applications, even part-time, reflects my commitment to high productivity and consistent performance metrics comparable to full-time colleagues underscore my dedication to exceeding expectations.
- Analyze customer credit data and other financial information to identify solutions that aligned with customer needs.
Retail's Job
Anthropologie
06.2018 - 09.2019
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Achieving established goals
- Superior product knowledge
- Operating cash registers, managing financial transactions, and balancing
- Cross-selling products to increase purchase amounts.
Sales Associate
Macy's
08.2017 - 06.2018
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers. Built and maintained relationships with peers and upper management to drive team success.
- Analyzed customer feedback data to recommend improvements in service quality.
- Handled customer complaints in a professional manner.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Answered incoming telephone calls to provide store, products and services information. Worked with fellow sales team members to achieve group targets.
Education
Associate's Degree - Architecture
West Valley College
Saratoga, CABachelor's degree - Urban Design
Islamic Azad University Of Ahvaz
05.2024
Skills
- Building strong, trusting relationships with customers
- Helping people find the right financial solutions for their needs
- Reaching and exceeding sales and performance goals
- Solving problems quickly and keeping the process simple for clients
- Staying organized and accurate while following banking policies
- Communicating clearly and making every interaction positive
- Working well with teammates and supporting branch success
- Risk identification
- Know your customer
- Microsoft office
Certification
Visual Elements Of User Interface Design
Languages
English
Professional Working
Persian
Native or Bilingual
Websites, Portfolios, Profiles
www.linkedin.com/in/morvariddousti
Timeline
Banker
U.S. Bank
10.2019 - Current
Retail's Job
Anthropologie
06.2018 - 09.2019
Sales Associate
Macy's
08.2017 - 06.2018
Bachelor's degree - Urban Design
Islamic Azad University Of Ahvaz
Associate's Degree - Architecture
West Valley College
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