Manager of MAC Desk and Customer Satisfaction Managers
WINDSTREAM
- Managed a team who procured tangible goods and used an inventory management system (Oracle)
- Procurement Logistics - required planning, supplier management, ordering and order control
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Handled competing priorities and ensured resources were utilized efficiently
- Performed routine procedures and tasks associated with projects throughout the project lifecycle
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Generate status reports to pro-actively identify trends and proactively provide feedback to stakeholders
- Provided daily support and guidance to direct reports
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured teams were trained and had the tools to perform their tasks successfully
- Generated reports and provided activity updates to leadership
- Proactively identified and provided resolutions to potential risks
- Shared company updates, financial results, and goals/objectives with team.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
