MOSADDAKA Zaman ROTHIKA
Queens,USA
Summary
Detail-oriented Project Management Graduate experienced in insurance operations and data management. Delivered client support and project coordination through strong Excel reporting and workflow organization. Focused on contributing value in entry-level roles within banking and operations.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Operations Manager
Linx Brokerage Inc.
Queens, USA
03.2025 - Current
- Oversee day-to-day operations of the office/department, including managing schedules, reports, and internal communications
- Assisted in implementing new software and tools, streamlining processes to enhance operational efficiency
- Work with management on process improvements while ensuring compliance with documentation and company procedures
- Prepare insurance quotes using internal software tools and coordinate with carriers to obtain quotes, process claims, and resolve underwriting or policy issues
- Communicated with insurance companies to negotiate pricing or coverage terms, advocating for favorable outcomes
- Supported brokers and clients with inquiries regarding policies, claims, and renewals, effectively resolving issues to enhance client satisfaction
- Maintain accurate client records and generate Excel reports to track operational performance
Data Management Coordinator
ACI Limited Bangladesh
Dhaka Bangladesh , Dhaka
01.2021 - 05.2022
- Maintained databases to ensure data integrity and accessibility.
- Collaborated with team members to streamline data workflows.
- Assisted in developing data management policies and procedures.
- Managed documentation processes for project tracking and reporting.
Administrative Assistant
Bengal Foundation
Dhaka Bangladesh, Dhaka
02.2019 - 12.2020
- Prepared reports and presentations to support project initiatives.
- Organized meetings and prepared agendas for board discussions.
- Maintained filing systems and ensured document accuracy and accessibility.
Education
Master of Science - Information Technology (Project Management)
St. Francis College
Brooklyn, NY 05.2024 - 12.2025
Bachelor of Arts - English Literature
ASA University Bangladesh
Dhaka Bangladesh, Bangladesh 08.2017 - 12.2020
IELTS - International English Language Testing System
British Council Bangladesh
Skills
- Project Management
- Project coordination
- Data Management & Reporting
- Database Management Systems
- Microsoft Excel
- Microsoft Office Suite
- Client relationship management
- Financial operations support
- Insurance products knowledge
- Leadership management
- Problem solving
- Professional Communication
- Multilingual Communication
Languages
- Bengali, Native
- English, Full Professional Proficiency
- Hindi, Professional Working Proficiency
- Urdu, Professional Working Proficiency
Timeline
Assistant Operations Manager
Linx Brokerage Inc.
03.2025 - Current
Master of Science - Information Technology (Project Management)
St. Francis College
05.2024 - 12.2025
Data Management Coordinator
ACI Limited Bangladesh
01.2021 - 05.2022
Administrative Assistant
Bengal Foundation
02.2019 - 12.2020
Bachelor of Arts - English Literature
ASA University Bangladesh
08.2017 - 12.2020
IELTS - International English Language Testing System
British Council Bangladesh