Mosam Shah

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed a new record filing system to improve document organization and management.
• Drafted official correspondence and other documents for CEO and department heads in company's voice.

Verified aircraft and passenger compliance with policies, regulations and safety guidance.

• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Resolved passenger conflicts and medical emergencies during flights.
• Attended multiple workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Certified First Aider and highly trained for emergency situations.
• Consistent high sales achieved through up-selling, link selling and cross selling.