Mosammat Ferdusi
Not Hispanic or Latino
Summary
Adaptable professional with expertise in customer service and logistics management. Known for strong attention to detail and effective communication skills, ready to enhance academic environments and improve operational efficiency.
Overview
4
4
years of professional experience
Work History
Survey Samarization
Interactive College of Technology
Chamblee,GA
08.2025 - Current
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Chamblee Book Store
Interactive College of Technology
Chamblee,GA
01.2025 - Current
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Proctoring
Interactive College of Technology
Chamblee,GA
04.2023 - Current
- Maintained confidentiality of all sensitive information pertaining to students'' academic performance and records throughout the proctoring process.
- Boosted academic support services availability by proctoring study halls for students seeking extra help with coursework or test preparation.
- Provided essential support during standardized testing periods, including test preparation, proctoring, and data analysis to inform future instruction.
- Elevated levels of organization within the testing center by conducting regular inventory checks on proctoring materials such as answer sheets, pencils, calculators.
- Managed examination logistics, including room assignments, proctoring schedules, and equipment setup.
- Developed efficient scheduling system for exam proctoring assignments, optimizing staff time management and workload distribution.
- Adapted proctoring methods to accommodate various testing formats, such as multiple-choice, essay-based, or open-book exams.
- Enhanced test security by implementing strict proctoring protocols and monitoring procedures.
- Supported instructors with course administration tasks such as syllabus creation and exam proctoring, contributing to a well-structured learning experience for students.
- Supported faculty members in proctoring exams, ensuring adherence to time limits and proper procedures throughout the testing session.
- Enhanced test security by implementing strict proctoring procedures and maintaining a vigilant presence during exams.
- Demonstrated commitment to continuous improvement in proctoring practices through ongoing professional development and active participation in training sessions, workshops, or conferences.
- Supported academic departments through the preparation of course materials, syllabus updates, and exam proctoring.
- Coordinated logistics for off-site testing events, ensuring consistency in proctoring standards between locations.
- Assisted in evaluating the effectiveness of current proctoring measures through data analysis based on incident reports filed throughout the academic year.
- Provided reliable support during state testing periods by overseeing exam logistics, proctoring exams as needed, ensuring test security protocols were followed consistently throughout the process.
- Provided administrative support during standardized testing sessions, including test distribution and proctoring logistics.
- Enabled a smooth testing process by effectively allocating proctoring staff to cover all necessary areas and responsibilities during exams.
- Ensured adherence to academic integrity policies through careful monitoring of assignment submissions and exam proctoring efforts.
- Trained staff on testing protocols for online and in-person survey proctoring assignments.
- Contributed to the development of more efficient proctoring procedures by providing feedback on existing processes.
- Participated in ongoing training sessions to stay informed about best practices in examination proctoring techniques, tools, and regulations.
Front Desk Receptionist
Interactive College of Technology
Chamblee,GA
06.2024 - 12.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for students and visitors.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for faculty and staff, optimizing daily workflows.
- Maintained accurate records of student attendance and appointments in database systems.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collected room deposits, fees, and payments.
Administrative Assistant
Interactive College of Technology
Chamblee,GA
04.2023 - 05.2024
- Managed scheduling and calendar coordination for faculty and administrative staff.
- Streamlined office procedures to improve workflow efficiency and reduce redundancy.
- Assisted in preparation of academic materials and documentation for meetings and presentations.
- Maintained accurate records of student registrations, financial transactions, and correspondence.
- Implemented filing system improvements, increasing document retrieval speed by 30%.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Register Office in ICT College
Interactive College of Technology
Chamblee, GA
08.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Arts - Medical Assistance
Interactive College of Technology
Chamblee,GA2026
High School Diploma -
Sarail Pailot Girls' High School
Bangladesh08-1996
Associate of Arts - Human Resources Management
Interactive College of Technology
Chamblee12-2025
High School Diploma -
Diploma On Medical Assistance
Interactive College Of Technology12-2021
Master of Arts - Sociology
University of Dhaka
Bangladesh06-2005
Bachelor of Arts - Sociology
Dhaka University
Bangladesh06-2004
High School Diploma -
Higher Secondary Certificate
Brahmhanbaria Govt. Women College, Bangladesh05-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
Multiple scholarship for Academic Achivement.
Languages
Hindi
Arabic
Urdu
Timeline
Survey Samarization
Interactive College of Technology
08.2025 - Current
Chamblee Book Store
Interactive College of Technology
01.2025 - Current
Front Desk Receptionist
Interactive College of Technology
06.2024 - 12.2024
Proctoring
Interactive College of Technology
04.2023 - Current
Administrative Assistant
Interactive College of Technology
04.2023 - 05.2024
Register Office in ICT College
Interactive College of Technology
08.2022 - 04.2023
Associate of Arts - Medical Assistance
Interactive College of Technology
High School Diploma -
Sarail Pailot Girls' High School
Associate of Arts - Human Resources Management
Interactive College of Technology
High School Diploma -
Diploma On Medical Assistance
Master of Arts - Sociology
University of Dhaka
Bachelor of Arts - Sociology
Dhaka University
High School Diploma -
Higher Secondary Certificate
Awarded from Prime Minister of Bangladesh.
I was awarded from Prime Minister of Bangladesh because I placed third position in the whole division of Bangladesh.