Moselia Robinson
Ft. Washington,MD
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and store efficiency during my tenure at Safeway, leveraging strong teamwork and problem-solving skills. Demonstrated leadership in improving product quality and safety, contributing to a positive shopping environment. Excelled in customer engagement and inventory management, showcasing adaptability and a commitment to excellence. The experience at Safeway was a big help, during the transition to a completely new job setting things were very challenging at first but this just proved how new challenges help grow and foster better qualities with ways to better approach any work setting showing how hard work can really pay off.
Overview
3
3
years of professional experience
Work History
Conversion Crew
FedExField
11.2021 - 01.2023
- Maintained cleanliness of stadium premises.
- Helped maintain a positive stadium image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient customer service.
- Improved customer experience by offering assistance with locating products throughout the stadium when needed..
- Collaborated with team members to maintain a well-organized and efficient work area.
- Helped set up tents and other equipment around the stadium daily and biweekly for game days during season
Produce Clerk
Safeway
01.2020 - 11.2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Courtesy Clerk
Safeway
11.2019 - 01.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Assisted customers with checkout process to foster prompt and smooth transactions.
Education
High School Diploma - undefined
Friendly High School
Fort Washington, MD05.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cleaning
- Customer Engagement
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Heavy Lifting
- Resilience and persistence
- Complex Problem-Solving
- Creativity and Innovation
- Visual Communication
- Inventory Restocking
- Performance Improvement
- Supplies Monitoring and Restocking
- Positive Company Representation
- Inventory Counts
- Crowd Control
- Office Cleaning
- Adaptive Learning
Timeline
Conversion Crew
FedExField
11.2021 - 01.2023
Produce Clerk
Safeway
01.2020 - 11.2021
Courtesy Clerk
Safeway
11.2019 - 01.2020
High School Diploma - undefined
Friendly High School
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