Professional summary
Overview
Work History
Education
Technical Skills
Certification
Timeline

Moselyne Lamour

Morgan Stanley (via Axiom Technologies)
Miami,FL
1
Certification
2027
years of professional experience

IT professional with enterprise infrastructure and endpoint experience supporting 13 Morgan Stanley branches across South Florida . Currently serving as a Lead Infrastructure Service Management Technician with hands-on experience in Active Directory, Group Policy, Microsoft 365, ServiceNow, endpoint administration, asset management, networking, system deployments, and technical troubleshooting . Experienced in supporting enterprise users, managing device lifecycles, and coordinating branch infrastructure projects across multiple locations. Seeking a Systems Administrator, Infrastructure Administrator, or Endpoint Administrator position.

Work History

Infrastructure Service Management Technician

Morgan Stanley (via Axiom Technologies) | 11 2025 - Current
  • Serve as the Lead ISM Technician and sole in-person technician supporting 13 Morgan Stanley branches across Miami-Dade, Broward, and Palm Beach counties.
  • Provide on-site and remote support for enterprise endpoints, users, systems, and branch IT infrastructure using Active Directory, Group Policy, Microsoft 365, ServiceNow, remote-access tools, and endpoint management platforms .
  • Manage the desktop and mobile asset lifecycle, including deployment, assignment, relocation, recovery, off-network tracking, inventory reconciliation, and CMDB updates.
  • Perform user data backups and migrations during PC replacements , restoring user information to replacement devices and deploying required software through enterprise endpoint management tools.
  • Perform PC provisioning, imaging, IMAC requests, workstation moves, equipment replacements, and branch technology deployments.
  • Troubleshoot Windows, BitLocker, BIOS/UEFI, TPM, networking, displays, peripherals, and endpoint configuration issues remotely and on-site.
  • Oversee large-scale technology projects across multiple branches, ensuring projects stay on track and are completed successfully while independently managing and resolving day-to-day technical tickets.
  • Created standardized technical documentation and an ISM reimbursement/mileage tracking process adopted by the team .

IT Technician

Sayers Technology | 01 2025 - 11 2025
  • Provided on-site IT support across HCA Healthcare facilities, supporting workstation deployments, PC imaging, hardware replacements, data migration, software installation, and user support.
  • Created and managed Active Directory accounts and permissions while troubleshooting hardware, operating system, application, and connectivity issues.
  • Installed and configured workstations, peripherals, and IT equipment during technology refresh and deployment projects.

Computer Hardware & Network Support Intern

S.O.S. Computer | 12 2023 - 12 2024
  • Diagnosed and resolved computer hardware, operating system, software, and network connectivity issues.
  • Performed PC builds, hardware replacements, operating system installations, system configuration, and data migration.
  • Supported TCP/IP networking, connectivity troubleshooting, and computer maintenance.

Education

Bachelor of Science - Cybersecurity

Western Governors University | Salt Lake City, UT | 12-2027

Technical Skills

  • Systems Administration: Active Directory, Group Policy, Windows, Windows Server, Microsoft 365, Endpoint Administration, User and Group Management, System Configuration
    IT Infrastructure: PC Imaging, Hardware Deployment, IMAC, Asset Management, CMDB, Device Lifecycle Management, Software Deployment, Data Migration
    Networking: TCP/IP, DHCP, Static IP Configuration, VPN, Router Configuration, Network Troubleshooting
    IT Operations: ServiceNow, Incident Management, Change Management, ITIL, Technical Documentation, Vendor Coordination, Project Coordination
    Security: CyberArk, BitLocker, TPM, Endpoint Security, Access Management, BIOS/UEFI
    Operating Systems & Platforms: Windows, macOS, Kali Linux, VirtualBox, VMware Horizon

Certification

CompTIA A+, Network+, Security+, ITIL, LPI Linux Essentials

Timeline

Infrastructure Service Management Technician

Morgan Stanley (via Axiom Technologies)
11 2025 - CurrentRead More

IT Technician

Sayers Technology
01 2025 - 11 2025Read More

Computer Hardware & Network Support Intern

S.O.S. Computer
12 2023 - 12 2024Read More

Western Governors University

Bachelor of Science from Cybersecurity
Read More

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Moselyne Lamour