Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mose Mathew Ratemo

Arlington,TX

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Asi Gymnastics
Arlington, TX
04.2021 - Current
  • managed employee relationships.
  • Strengthened customer retention by offering discount options.
  • Collected deposits or payments and arranged for billing.
  • Collaborated with fellow team members to manage large volume of claims.
  • Navigated computer system to look up customer information and update policies.
  • Facilitated communication between customers and third-party service providers.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Resolved billing disputes and processed payments and refunds as required.
  • Advised customers on available coverage options that best fit their individual needs.
  • Assisted new policyholders with processing claims.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Representative

Minor emergency clinic
, TX
11.2018 - 08.2021
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Education

Associate of Arts - Information Technology

Tcc
Arlington Tx
05-2019

Skills

  • Customer service
  • Claims processing
  • Billing resolution
  • Customer retention
  • Communication skills
  • Payment processing
  • Inventory management
  • Customer relationship management
  • Attention to detail
  • Time management
  • Persuasion skills
  • Effective communication
  • Calm and professional under pressure
  • Spreadsheets
  • Task prioritization
  • Data collection
  • Work prioritization

Languages

English
Full Professional

Timeline

Customer Service Representative

Asi Gymnastics
04.2021 - Current

Customer Service Representative

Minor emergency clinic
11.2018 - 08.2021

Associate of Arts - Information Technology

Tcc