Moses A
Paramount,CA
Summary
Dynamic and results-driven professional with a proven track record at the US Navy as a Sonar Technician. Expert in problem resolution and customer service, enhancing satisfaction through effective communication and critical thinking. Recognized for streamlining troubleshooting processes, fostering strong client relationships, and delivering high-quality technical support.
Overview
2026
2026
years of professional experience
Work History
USNavy
Sonar Technician
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Utilized critical thinking to detect patterns in reported issues.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
Electronic Troubleshooter
Port of Long Beach
01.2007 - Current
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Utilized critical thinking to detect patterns in reported issues.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
Education
Associate Degree In Electronic Toubleshooting - Electronic Diagnostics And Repair
Oklahoma City Technical University
Oklahoma City, OK09.1987
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Problem resolution
Timeline
Electronic Troubleshooter
Port of Long Beach
01.2007 - Current
USNavy
Sonar Technician
Associate Degree In Electronic Toubleshooting - Electronic Diagnostics And Repair
Oklahoma City Technical University
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