MOSES AYUK
Owings Mills,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Manager Director
El Paso Inn
BUEA, BUEA, CAMEROON
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained adequate staffing to meet objectives within budget.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Front Desk Receptionist
King Health Systems
BALTIMORE, MD
02.2018 - 06.2020
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Correctional Officer
DPSCS
Baltimore, MD
06.2020 - Current
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Applied non-violent response tools and physical restraint during problematic situations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Education
Master of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ02.2023
Skills
- Evidence preservation
- Safety
- Inmate rights
- Occupational hazards and safety precautions
- Mentorship
- Observation
- State and federal laws knowledge
- Crisis Prevention Intervention (CPI)
- Excellent problem solver
- Non-violent intervention
- Restraint techniques
- Trained in defensive tactics
- Criminal Justice
- Sales Techniques
- Teamwork and Collaboration
- Cost Control
Languages
English
Full Professional
French
Professional
Timeline
Correctional Officer
DPSCS
06.2020 - Current
Front Desk Receptionist
King Health Systems
02.2018 - 06.2020
Manager Director
El Paso Inn
Master of Science - Criminal Justice
Grand Canyon University
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