Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
References
Timeline
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Moses Correa

San Diego,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Platoon Sergeant

Chemical Bio Radiological Incident Response Force
Indian Head , MD
02.2023 - Current
  • As the Platoon Sergeant of Rescue Bravo in support of the Joint Task Force, I have led countless operations in the National Capital Region in tandem with the Secret Service, FBI, Capitol Police, Park Police, DC Police, and other local jurisdictions, including EOD, Hazmat, and numerous emergency medical technicians.
  • Conducted comprehensive research and data analysis.
  • Support strategic planning and informed decision-making.
  • Supervised the preparation of all platoon documents, including reports, evaluations, and rosters.
  • Executed emergency response security to eliminate hazards and potential dangers.
  • Directed logistical training procedures to adhere to military regulations.
  • Maintained unit discipline by enforcing standards of conduct and military regulations.
  • Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.

Combat Engineer (MOS 1371)

USMC
SAN CLEMENTE, CA
09.2019 - 02.2023



As a U.S. As a Marine combat engineer squad leader, I perform numerous duties to improve Marine units' survivability, ensure unit mobility, and ensure unit infrastructure.

-My duties are divided into Mobility and Counter-Mobility. Route Reconnaissance: Identifying and assessing routes for troop movement, including potential obstacles and hazards.
Obstacle Emplacement and Breaching: Creating and destroying obstacles to control or deny enemy movement, and clearing obstacles for friendly forces.
-Mine/Countermine Operations: Detecting, clearing, and laying mines, and other explosive obstacles.
Bridge Construction and Repair: Building and repairing bridges to facilitate movement across waterways or gaps.
Road and Trail Construction/Maintenance: Building and maintaining roads and trails for troop and equipment movement.
-Survivability and Construction: Fortification and Shelter Construction: Designing and constructing fighting positions, bunkers, and other defensive structures.
-Base Camp and Forward Operating Base Construction: Building and maintaining base camps and forward operating bases for Marine units.
-Expeditious Construction: Performing basic construction tasks, including carpentry, masonry, and concrete work, to support Marine operations.
-Demolitions: Employing demolitions for breaching obstacles, clearing fields of fire, and destroying enemy positions.
-Airfield Repair: Repairing and maintaining airfields to support air operations.
-Urban Breaching: Conducting demolitions to breach buildings and other structures in urban environments.

Customer Service Representative

Signature Flight Support, BBA Aviation
San Diego, CA
12.2018 - 09.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Set up flight schedules and plans in accordance with TSA regulations informing clients on the guidelines we follow with private aircraft and passengers

Customer Service Representative

USS Midway Museum
San Diego, CA
07.2017 - 12.2018
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new employees on procedures and policies to maximize team performance.

Server

Barrels Wine & Bar
Imperial Beach, CA
01.2017 - 06.2018
  • Greeted customers, answered questions and recommended specials.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.

Education

High School Diploma -

Marvista High School
Imperial Beach, CA
07.2018

Skills

  • Emergency response
  • Logistical planning
  • Data analysis
  • Document preparation
  • Team leadership standard enforcement
  • Supervision and mentoring
  • Professional development tasks
  • Storage procedures
  • Personnel mentoring
  • Team management
  • Flexible
  • Training and Development
  • Sales expertise
  • Customer relations
  • System implementation
  • Technologically savvy
  • Call Center Operations
  • Retail sales, customer service
  • Performance evaluation

Certification

  • (Oscar trainer) Operational stress control and readiness
  • Drone operator and Maintainer Certification
  • HAM License
  • 5 Disciplines Pro Boarded by the Maryland Fire & Rescue Institute
  • Breaching and breaking certification
  • rope rescue certification
  • trench rescue certification
  • confined space certification
  • Hazmat tech

Accomplishments

-Small Business Owner

-Prior Demolition Instructor

-Technical Rescue Instructor

-Combat Marksman Ship Coach Course

- Team Leader

-Squad Leader

-Platoon Sergeant

- Evaluator

Languages

Spanish
Professional

Affiliations

  • LA Fitness Membership Holder
  • Alist Member AMC Theaters
  • United States Concealed Carry Association Member
  • Photographer
  • Firearms Instructor
  • Life Coaching

References

References available upon request.

Timeline

Platoon Sergeant

Chemical Bio Radiological Incident Response Force
02.2023 - Current

Combat Engineer (MOS 1371)

USMC
09.2019 - 02.2023

Customer Service Representative

Signature Flight Support, BBA Aviation
12.2018 - 09.2021

Customer Service Representative

USS Midway Museum
07.2017 - 12.2018

Server

Barrels Wine & Bar
01.2017 - 06.2018

High School Diploma -

Marvista High School
Moses Correa