Moses Garcia
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Hometown Hero Project
Tucson, AZ
09.2021 - 12.2022
- Built relationships with customers using strong persuasion and active listening skills.
- Asked pertinent questions to understand customer requirements.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Escalated concerns or advanced problem calls to management staff.
- Completed daily cold calling and outreach to build sales pipeline.
Service Advisor
Art's Forklift Repair
Ontario , CA
05.2017 - 06.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies and labor.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Communicated professionally with colleagues, freelancers and clients.
- Effective liaison between customers and internal departments.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Facilitated inter-departmental communication to effectively provide customer support.
- Validated inventory and purchase order paperwork to boost parts department efficiency.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Project Coordinator
Services For Fire & Police
Long Beach, CA
02.2012 - 06.2016
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Photocopied, distributed and emailed documents to project managers.
- Responded to requests for information on materials to inquiring parties.
- Kept corporate and client information confidential, adhering to data safety measures.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
Education
No Degree - Human Services
Long Beach City College
Long Beach, CA06.2013
GED -
Los Altos High School
Hacienda Heights, CA06.1995
Skills
- Bilingual English/Spanish
- Handling Customer Complaints
- Sales Expertise
- Records Management
- Progress Reporting
- Multitasking and Organization
- Excellent Communication, Active Listening
- Strong Analytical and Problem-Solving Skills
- Customer Relationship Management
- Attention to Detail
- Preventive Maintenance Coordination
- Service-Orientation
Languages
Spanish
Limited Working
Timeline
Sales Associate
Hometown Hero Project
09.2021 - 12.2022
Service Advisor
Art's Forklift Repair
05.2017 - 06.2021
Project Coordinator
Services For Fire & Police
02.2012 - 06.2016
No Degree - Human Services
Long Beach City College
GED -
Los Altos High School
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