Moses Johnson

• Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
• Improved customer satisfaction by providing timely and efficient transportation services.
• Delivered employees and materials to job sites daily.
• Kept vehicle clean both inside and out to ensure a pleasant experience for passengers.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained accurate records of trips, mileage, and expenses for accurate billing and reporting purposes.
• Reduced fuel consumption by planning optimal routes and driving efficiently.
• Navigated challenging weather conditions safely while maintaining client comfort throughout the journey.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Developed rapport with regular clients, fostering long-term relationships that contributed to the success of the business.
• Stayed up-to-date on traffic patterns and construction projects to avoid delays whenever possible.

• Drafted program policies and procedures with client input to maintain safety and prevent conflict.
• Planned and successfully led Boxing fitness classes with 9-person groups at popular community exercise destination.
• Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
• Assisted in maintaining a clean, safe workout environment through regular equipment inspections and sanitation efforts.
• Enhanced gym membership retention through excellent customer service and follow-up consultations.
• Boosted member participation in group classes by promoting class offerings during individual consultations.
• Conducted comprehensive fitness assessments to identify client goals and develop tailored workout plans.
• Mentored new Fitness Consultants, providing guidance on best practices and gym policies to ensure consistent quality of service.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Expedited deliveries to meet customer deadlines and requirements.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
• Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
• Strengthened company reputation through polite and friendly interactions with customers during deliveries.
• Fostered strong relationships with customers, leading to increased loyalty and repeat business.
• Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
• Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
• Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
• Supported positive customer experience by resolving delivery issues promptly and effectively.
• Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
• Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
• Achieved record of zero accidents through adherence to traffic laws and safety protocols.
• Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
• Enhanced customer trust by providing courteous and professional service during deliveries.

• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Answered calls, took messages, and transferred calls to correct individuals.
• Completed daily cold calling and outreach to build sales pipeline.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Informed current and prospective customers of promotions and new or upgraded products.
• Completed daily and weekly sales reporting using assigned tools.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Qualified leads and set up customer appointments for outside sales team.
• Utilized effective time management strategies to prioritize tasks for optimal productivity.
• Asked pertinent questions to understand customer requirements.
• Followed up with customers to solicit further sales.
• Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
• Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
• Improved overall call quality by adhering to company guidelines and best practices consistently.
• Built relationships with customers using strong persuasion and active listening skills.
• Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
• Called prospective customers in designated market area to qualify leads.
• Increased customer satisfaction by addressing inquiries and resolving issues promptly.
• Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
• Recorded contact information of customers and potential customers in internal database.
• Developed customized scripts for specific client needs, resulting in higher conversion rates.
• Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
• Built rapport with customers to foster long-term relationships and ensure repeat business.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Transferred from North Carolina Agricultural and Technical State University (NCA&T), Spring of 2009.

• [Scholarship Name] Scholarship Recipient
• 3.35 GPA
• Extracurricular Activities: Started the Chess Club in High School
• Played Football, Lacrosse, and Baseball in High School