Moses Khalil
Summary
Customer service professional with extensive security and military experience, recognized for exceptional problem-solving and troubleshooting abilities. Demonstrates effective communication skills to foster positive relationships with diverse clients, enhancing overall customer satisfaction. Proven track record in implementing practical solutions that prioritize safety and security while driving organizational success.
Overview
45
45
years of professional experience
Work History
General Manager
Roses by Moses
Rolling Meadows, Illinois
07.2024 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Field Management
K.O Taxi and Limo LLC
Rolling Meadows, USA
01.2012 - Current
- Sales
- Field Training
- Consulting
- Customer Service
- Troubleshooting
- Security /Black Car Service
- Ground Transportation
Field Supervisor
Garcia Security
Chicago, USA
01.1994 - 01.1998
- Supervise major events at united center and Soldier field
- Event Supervisor for 1996 Democratic National Convention In Chicago for President Bill Clinton
- Devised adjustments in security protocols to optimize efficiency on shifts with fewer staff.
Field Supervisor
Globe Security
Phoenix, USA
01.1988 - 01.1992
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Evaluated employees' performance through periodic reviews, and took appropriate disciplinary action when necessary.
- Developed strategies for improving operational efficiency in the field operations department.
- Performed maintenance checks on vehicles used by field personnel.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
Us Military
US Army
Fort Bragg, USA
01.1980 - 01.1987
Skills
- Safety Compliance Procedures
- Emergency response
- Customer service
- Conflict resolution
- Team collaboration
- Event coordination
Timeline
General Manager
Roses by Moses
07.2024 - Current
Field Management
K.O Taxi and Limo LLC
01.2012 - Current
Field Supervisor
Garcia Security
01.1994 - 01.1998
Field Supervisor
Globe Security
01.1988 - 01.1992
Us Military
US Army
01.1980 - 01.1987
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