Moses Kiwanuka
United Nations Development Programme - Undp
Rockville
23
years of professional experience
Health manager with 20+ years of experience leading patient safety, healthcare analytics, and performance improvement initiatives. Skilled in operations management, strategic planning, and crisis management, with a record of improving service delivery, strengthening compliance, and coordinating stakeholders.
Work History
Health Manager
18 Years 9 Months- Led health program planning, aligning activities with UNDP results framework and national priorities..
- Coordinated stakeholders across government, UN agencies, and partners to advance health system initiatives.
- Led health programme planning, aligning activities with UNDP results framework and national priorities.
- Monitored project delivery, ensured compliance with UNDP procedures, and resolved operational gaps.
- Strengthened partner capacity through targeted coaching, workshops, and technical support.
- Reviewed health data and reports to inform decision-making and improve programme performance.
- Supported resource mobilization by preparing proposals, concept notes, and donor-facing documentation.
- Facilitated cross-functional collaboration to improve service delivery, accountability, and sustainability.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees to increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs [Number]% system-wide.
- Spearheaded initiatives aimed at reducing hospital readmissions, ultimately decreasing costs and improving patient satisfaction rates.
- Established partnerships with local organizations to expand access to essential health services within the community.
- Coordinated community outreach initiatives to increase awareness of available health services and foster strong relationships with key stakeholders.
- Collaborated with multidisciplinary teams to design and implement integrated care plans, promoting a holistic approach to patient care.
- Ensured compliance with all relevant regulations and industry best practices, maintaining a safe and efficient healthcare facility.
- Advocated for policy changes that positively impacted public health outcomes, successfully influencing decision-makers to implement necessary reforms.
- Championed the adoption of new technologies within the organization, enhancing both operational effectiveness and patient experience.
- Developed comprehensive health programs to address specific community needs, leading to improved public health outcomes..
- Conducted thorough assessments of existing healthcare systems, identifying areas for improvement and recommending actionable solutions.
- Streamlined patient flow processes to reduce waiting times and improve overall satisfaction levels among patients seeking care.
- Managed budgets and financial resources effectively, ensuring optimal allocation of funds for maximum impact on healthcare services.
- Fostered a positive work environment by promoting open communication and teamwork among staff members.
- Promoted a culture of continuous learning and improvement among staff, encouraging professional growth and development opportunities.
- Led efforts toward accreditation readiness, resulting in successful completion of external audits without any major findings or deficiencies noted.
- Managed human resources functions including recruitment, hiring, training, supervision, evaluation, and professional development for all team members.
- Enhanced staff performance through regular training sessions and performance evaluations, resulting in increased overall efficiency.
- Improved patient outcomes by implementing streamlined healthcare processes and effective management strategies.
- Implemented preventive measures that successfully reduced the incidence of communicable diseases within the target population.
- Oversaw data-driven quality improvement efforts, enabling evidence-based decision making and continuous advancement of patient care standards.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept a check on inventory levels.
- Implemented a successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide the most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
District Medical Specialist
3 Years 8 Months- Led medical assessments to inform project design and strengthen health service delivery.
- Reviewed health data to identify service gaps and guide evidence-based interventions.
- Advised stakeholders on clinical standards, treatment protocols, and quality assurance practices.
- Coordinated with ministry counterparts to align technical activities with public health priorities.
- Monitored implementation progress and resolved operational issues affecting service continuity.
- Prepared technical reports summarizing findings, risks, and recommended corrective actions.
- Supported capacity building for health teams through guidance on procedures and compliance requirements.
- Improved program effectiveness by refining workflows, documentation, and follow-up mechanisms.
- Led multidisciplinary, continuous quality improvement program to improve patient outcomes.
- Developed health plans for patients to improve overall health or recover from injuries and illnesses.
- Presented research findings at national conferences, expanding industry knowledge of best practices in the field.
- Initiated community outreach programs to raise awareness about health issues and preventive care strategies.
- Enhanced patient care by developing and implementing innovative treatment plans.
- Mentored junior medical staff, increasing overall team knowledge and skills.
- Served as a subject matter expert on specialty-specific committees, leading improvements in policies and procedures.
- Participated in continuing education and professional development to enhance expertise and skills.
Education
Master of Science - International Primary Healthcare
M.D. - Internal Medicine
Skills
Healthcare analytics
Performance improvement
Operations management
Strategic planning
Quality assurance
Multitasking
Patient safety
Time management
Health program resilience
Timeline
Health Manager
United Nations Development Programme - Undp
03.2007 - 12.2025Read More
District Medical Specialist
World Bank/ Ministry of Health Trust Fund
04.2003 - 12.2006Read More
University of London
Master of Science from International Primary Healthcare
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Mbarara University of Science And Technology
M.D. from Internal Medicine
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