Moses Louis
Miami,FL
Summary
With extensive experience in the field of sales, I have honed my expertise in delivering exceptional guest experiences and fostering effective communication. Over the course of my career, I have consistently demonstrated a remarkable ability to not just meet, but consistently exceed the sales goals set by my employers. What truly sets me apart is my dedication to creating lasting and memorable interactions that are characterized by an unmatched level of care and a commitment to the highest quality standards.
My professional journey has equipped me with the knowledge, skills, and intuition necessary to understand and meet the diverse needs of customers, resulting in increased customer satisfaction and loyalty. I pride myself on my ability to build strong and genuine relationships with clients, ensuring that their individual preferences and expectations are not only met but surpassed.
In addition to my track record of success in sales, I have a passion for continuous improvement and staying ahead of industry trends. I am committed to staying up-to-date with the latest sales techniques, technologies, and market developments to remain at the forefront of the industry.
My experience, combined with my unwavering dedication to delivering exceptional guest experiences and fostering open and effective communication, positions me as an ideal candidate for any organization seeking to enhance its revenue, customer satisfaction, and overall success. I look forward to the opportunity to contribute my skills and knowledge to a team that values excellence and exceptional service.
Overview
10
10
years of professional experience
Work History
Loss Prevention Officer
1 Hotel South Beach
09.2025 - Current
- Conducted regular safety audits and patrols to ensure compliance with security protocols and identify potential security risks and hazards.
- Resolved hotel guests' inquiries through effective communication and problem-solving techniques.
- Completed incident reports and activity logs for accurate, current records.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the property.
- Coordinated dispatch operations to accurately and efficiently operate the daily tasks and needs of the property.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing hotel guests to safety.
Security Officer
American Guard Services Inc.
03.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Developed and maintained positive rapport with passengers and other cruise line personnel.
- Performed pat-downs to look for unauthorized materials and weapons.
Platinum Host
Top Golf Miami Gardens
03.2021 - 10.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining and playing experience.
- Promoted business loyalty by fostering positive customer relationships.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential clients.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Pier Agent
SMS International Shore Operation
11.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Reviewed tickets, identification and passports to verify traveler identity.
- Directed passengers to correct airport terminal locations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Solar Energy Consultant
Solar Gleam
10.2022 - 02.2024
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
- Streamlined proposal creation process with meticulous attention to detail and accuracy in project estimations.
- Developed customized solar energy solutions for optimal efficiency and cost savings.
- Followed-up with warm prospects to deepen connections and convert leads.
- Maintained up-to-date knowledge of industry trends, regulations, and innovations through continuous professional development.
- Expanded customer base through cold calling, networking, and relationship building.
Ministry Volunteer
Life Worth Saving Ministries
03.2018 - 02.2020
- Sourced and distributed food and supplies to those in need.
- Participated in religious ceremonies and events.
- Helped organize weekly youth activities for increased church engagement.
- Built church community children's morals and values through mentoring service.
- Helped facilitated choir and musician practice sessions, developing talent for professional standards.
- Assisted with organizing religious activities and services.
Concession Stand Volunteer
Sunlife Stadium
11.2019 - 11.2019
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
Construction Worker
Hepps & Hepps Construction, The Bahamas
06.2016 - 08.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2020
Skills
- Team Collaboration
- Customer Service
- Adaptability
- Rapport Builder
- Phone Etiquette
- Creative
- Leadership
- Multitasker
- Organization
- Time Management
- Communication
- Server Support
Accomplishments
- Perfect Attendance Awards
- International Top Sales Lead
- Supervised team of 25 staff members as a supervisor in training
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
References
Giana Diaco - ( 954)-699-8636
Giovanni Shepherd - (848) 667-5900
Claude St. Gerard (786) 285-8378
Timeline
Loss Prevention Officer
1 Hotel South Beach
09.2025 - Current
Security Officer
American Guard Services Inc.
03.2024 - Current
Pier Agent
SMS International Shore Operation
11.2023 - 03.2024
Solar Energy Consultant
Solar Gleam
10.2022 - 02.2024
Platinum Host
Top Golf Miami Gardens
03.2021 - 10.2024
Concession Stand Volunteer
Sunlife Stadium
11.2019 - 11.2019
Ministry Volunteer
Life Worth Saving Ministries
03.2018 - 02.2020
Construction Worker
Hepps & Hepps Construction, The Bahamas
06.2016 - 08.2016
High School Diploma -
Miami Norland Senior High School