Moses Muchiri
Information Technology Expert
Sacramento,United States
Summary
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures, and policies within a company.
Currently looking for a suitable IT support position with a ambitious company or organization.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Business Development Executive
Senar Technologies Limited
Nairobi, Kenya
04.2011 - 11.2022
- Oversight of overall Tactical and Strategic Business plan, for the Company.
- Financing, Building and Creation of company culture
- Management of Company Corporate image & PR
- Capital Allocation
- Human Resources - Hiring, Firing, appraisal & Promotion matters
- Team Building
- Leadership and direction for the Operations and Technical functions to ensure quality product delivery.
- Delivery of customer projects on schedule, quality requirements and budget in order to provide excellent.
- Driving Technology innovations and development as well as managing solutions
- Development of Leading best practice policy and business process improvements.
- Management of the Technical Department Team
- Unified Security Solutions Design and implementation
- Implementation and maintenance of call billing and accounting system
- Diagnosis of network problems, provide solutions and documentation for future
Information Technology Specialist
Cic Insurance PLC
Nairobi, Kenya
03.2006 - 02.2011
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Set up network profiles, security permissions and file sharing systems.
- Supervised and monitored delivery of contractual services according to SLA agreements.
Information Technology Technician
CIC Insurance PLC
Nairobi, Kenya
02.2004 - 01.2006
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provision of Pre-sales Engineering Technical support
- In charge of Technical Field Engineers, as a Senior Technical Engineer.
- Deployment, Installation and maintenance of Equipment at client premises
- Review and Sign up SLAs and Maintenance contracts with clients
- Create and Present Proofs of Concept (POC) to prospective clients and existing in need of new products
- Maintenance and Monitoring of network devices for optimum performance and IOS upgrades and recommend replacements whenever required.
- Incident management and technical resolution of 1st line incidents and providing support on customer networks upgrades and recommend replacements whenever required.
- Escalations to Network Operations Centre and management when required
- Maintenance and Monitoring of Core Wireless Broadband Network for optimum performance
Education
Bachelor of Science - Electronics Technology
University of Eastern Africa,Baraton
Eldoret, Kenya 02.1992 - 06.1996
Skills
Problem solving
undefinedCertification
Microsoft Certified Systems Enginner
Microsoft Certified Systems Engineer
Microsoft Certified Professional ID:2126126
Timeline
Business Development Executive
Senar Technologies Limited
04.2011 - 11.2022
Information Technology Specialist
Cic Insurance PLC
03.2006 - 02.2011
Information Technology Technician
CIC Insurance PLC
02.2004 - 01.2006
Microsoft Certified Systems Enginner
02-2000
Bachelor of Science - Electronics Technology
University of Eastern Africa,Baraton
02.1992 - 06.1996
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