Moses Mun
616 Cerro De Ortega Dr SE, Rio Rancho,NM
Summary
Accomplished Merchandising Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
12
12
years of professional experience
Work History
Merchandising Manager
Costco Wholesale Corp
Albuquerque, NM
10.2020 - Current
- Comply with company policies, objectives and communication goals.
- Monitor employee productivity to provide constructive feedback and coaching.
- Identify needs of customers promptly and efficiently.
- Resolve customer complaints and adjust policies to meet changing needs.
- Respond to member questions regarding products, prices and availability.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Coordinate employee schedules according to shift changes and availability.
- Establish and enforce clear goals to keep employees working collaboratively.
- Provided outstanding service to new and long-standing members by attending closely to concerns and developing solutions.
- Managed daily operations of sales department, including supervision of staff members.
- Collaborated with other departments such as marketing or advertising teams to create promotional materials that would help drive sales.
Sergeant Non-Commissioned Officer
United States Marine Corps
Jacksonville, NC
11.2015 - 10.2020
- Double-checked staffing requirements for staff, and arranged for aircraft maintenance and repair.
- Followed safety procedures and regulations to avoid injuries and accidents to Marine personnel.
- Arranged for aircraft to undergo maintenance and repair, maintaining tight deadlines for work completion.
- Managed, performed, and scheduled inspections for aircraft chemical defense equipment and associated supplies.
- Identified and corrected performance and personnel issues to reduce the impact on military operations.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Assigned projects and distributed tasks to team members as per their areas of expertise.
Front Desk Receptionist
Holiday Inn Express Hotel
Albuquerque, NM
06.2013 - 10.2015
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received incoming calls, and coordinated with staff to fulfill customer requests.
- I greeted visitors to provide information and direct them to the appropriate personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
Education
Cibola High School
Albuquerque, NM05.2013
Skills
- Conflict resolution
- Flexible schedule
- Relationship building
- Team management
- Planning and organizing
- Supervision and Leadership
- Member Service
- Training and Development
- Driving sales
Accomplishments
- Employee of the month June 2022
- Certificate of Commendation as Non-Commissioned Officer of the quarter
- Navy and Marine Corps Achievement Medal
- Good Conduct Medal
References
- Michael Salazar (Costco Assistant General Manager) Tel: 505-980-5397
- Melissa Sims (Costco Senior Manager) Tel: 541-390-7827
- Gunnery Sergeant Derrick Brooks (Marine Corps SNCO) Tel: 252-636-8316
- Cole Walters (Holiday Inn Express GM) Tel: 719-985-9004
Timeline
Merchandising Manager
Costco Wholesale Corp
10.2020 - Current
Sergeant Non-Commissioned Officer
United States Marine Corps
11.2015 - 10.2020
Front Desk Receptionist
Holiday Inn Express Hotel
06.2013 - 10.2015
Cibola High School
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