Moses Munenge

Work History

Office Depot

01.2021 - Current

Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Drove safely at all times to avoid accidents and harm.
Followed company policies and procedures during shift.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Utilized GPS navigation systems to navigate faster routes.
Verified package information to check for accuracy and completeness.
Contacted customers to confirm delivery details and locations.
Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Managed delivery route for optimal use of time and fuel.
Tracked delivery status and updated customers for expected delivery time.
Delivered packages to customer doorsteps and business offices.
Obtained signatures for delivery documents and packages.

OnTrac

04.2012 - 01.2021

Delivered accurate and timely orders and maintained professionalism in appearance and conduct to foster positive customer experiences.
Loaded materials into vehicle using pallets, skids, platforms, or lifting devices and installed bracing or padding to prevent shifting or damage in transit.
Pulled and organized customer orders by part number and quantity for delivery from warehouse.
Stocked and examined inventory items and reported wear or defects to supervisor.
Maintained delivery vehicle in safe and operative condition by inspecting mechanical, safety and emergency equipment and completing log.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Unloaded and stacked materials by raising and lowering lifting devices.

Newspaper Agency

03.2008 - 12.2020

Supervised various locations, enforcing high-quality standards of operation.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Built relationships with customers and community to establish long-term business growth.
Managed a group of paper carries daily to ensure effective and ontime delivery.

C3 Customer Contact Channels

03.2018 - 12.2019

Responded to customer requests for products, services, and company information.
Investigated and resolved customer inquiries and complaints quickly.
Trained staff on operating procedures and company services.
Followed up with customers about resolved issues to maintain high standards of customer service.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Convergys

12.2013 - 12.2017

Responded to customer requests for products, services, and company information.
Investigated and resolved customer inquiries and complaints quickly.
Trained staff on operating procedures and company services.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Trained new personnel regarding company operations, policies and services.