Moses Ochieng Onyango
Nairobi, Kenya,-
Summary
Dedicated individual with strong teamwork and communication skills in both English and Swahili. Adept at multitasking, with excellent organizational and IT capabilities, including database management. Known for attention to detail, and problem-solving ability. Self-driven, resilient, and adaptable to change, thriving with minimal supervision.
Overview
7
7
years of professional experience
Work History
TRANSLATOR
CIONADA COMMUNICATIONS
09.2020 - Current
- Check translations of technical terms and terminology for over 7000 letters per month to ensure accuracy and consistence throughout translation revisions.
- Verify facts, dates and statistics using standard reference sources.
- Create detailed reports on accuracy of translated documents every month.
- Monitor progress of translation work and report issues to appropriate personnel.
- Follow ethical codes that protect confidentiality of information.
- Review final work to spot and correct errors in punctuation, grammar and translation.
- Monitor cultural etiquette and specific use of slang words.
- Used translation software to verify complex terms and expedite communication process.
- Work with other translators to facilitate real time conversations and improvements.
CONTRACTOR
COMPASSION INTERNATIONAL.
05.2017 - 03.2020
- Printing and sorting supporter and participant letters
- Scanning participant letters.
- Generating bar codes for printing.
- Creating New Participant Request (NPR) profiles.
- Managing and clearing rejected folder on Compassion Connect system.
- Sort and routing outgoing mail.
- Developed strong rapport with Sponsor Donor support Associates, partnership facilitators and courier company G4S in ensuring participant letters get to projects without damage and delay.
FRONT DESK RECEPTIONIST
SAGANA GETAWAY RESORT
04.2016 - 06.2017
- Completed data entry for up to 100% occupancy in the hotel and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Bachelors - Communication And Media Studies
12.2025
Currently completing courses in communication studies.
Skills
- Information Sourcing
- Complex Problem-Solving
- Verbal and Written Communication, both English and Swahili
- Communication and presentation skills
- Time management
- Computer literacy
- Customer service
- Leadership
Accomplishments
- Used Microsoft Excel to develop a sequential list of mail and package drop-off points across the country for Compassion International Kenya.
- Discovered an efficient and time saving tool in the Compassion Connect system that saves time and money for the organization.
Timeline
TRANSLATOR - CIONADA COMMUNICATIONS
09.2020 - Current
CONTRACTOR - COMPASSION INTERNATIONAL.
05.2017 - 03.2020
FRONT DESK RECEPTIONIST - SAGANA GETAWAY RESORT
04.2016 - 06.2017
ST PAULS UNIVERSITY - Bachelors, Communication And Media Studies
Referees
- Risper Marangu
Director, Cionada Communications.
Phone number: +254724521756
Email: cionadacom@gmail.com
- Catherine Akumu
Sponsor Donor Support Associate II, Compassion International, Kenya.
Phone number: +254722155518
Email: cakumu@ke.ci.org
- Dickson Mwakio
Church elder, Christian Life Worship Center.
Phone number: +254721881780
Referees
- Risper Marangu
Director, Cionada Communications.
Phone number: +254724521756
Email: cionadacom@gmail.com
- Catherine Akumu
Sponsor Donor Support Associate II, Compassion International, Kenya.
Phone number: +254722155518
Email: cakumu@ke.ci.org
- Dickson Mwakio
Church elder, Christian Life Worship Center.
Phone number: +254721881780