Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moses Olukere

Elkton,USA

Summary

Competent Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in business management with additional training in distribution and team building. Works well within union or nonunion environments. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I also possess a valid Maryland Class A CDL.

Overview

20
20
years of professional experience

Work History

Rideshare Driver

Lyft And Uber
01.2023 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.

Claims Adjuster

Independent Work
01.2022 - 01.2023
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Documented all investigation activity and presented reports to management.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Prepared summaries of damage, payments, and policy coverage.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.

Manager of Operations

Blood Bank Of Delmarva, BBD
08.2021 - 01.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Collaborated with cross-functional teams to develop comprehensive safety plans for high-risk projects or operations.
  • Assisted in the development of emergency response procedures and evacuation plans, ensuring that all personnel were well-prepared for potential crisis situations.
  • Educated employees on their rights under the Occupational Safety and Health Act, empowering them to advocate for a safer work environment.
  • Optimized equipment usage by implementing routine maintenance schedules and ensuring prompt repair or replacement when needed.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Managed routing, driver supervision and DOT compliance.
  • Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
  • Maintained and verified time, transportation, financial, inventory and personnel records.
  • Monitored safe operations by conducting field safety audits.
  • Handled challenging situations with professionalism, such as calming anxious patients or managing difficult vein access issues.
  • Participated in quality assurance and competency assessment initiatives.

Assistant Manager

CSL Plasma
04.2019 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Created employee schedules to align coverage with forecasted demands.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Met safety and regulatory standards for full operational compliance.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Created new hire and termination documents for payroll.
  • Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Established a productive working relationship with cross-functional departments such as nursing, laboratory services, and administration to ensure seamless coordination for blood product management.
  • Increased donor retention rates through exceptional customer service skills and clear communication of donation processes.
  • Packaged and shipped specimens to central lab daily.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.

DOT Delivery Driver

Fedex
10.2017 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Analyzed transportation data to identify improvement opportunities.
  • Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Met safety and regulatory standards for full operational compliance.

Team Supervisor

American Red Cross
12.2009 - 02.2016
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
  • Improved business continuity through regular testing and updating of disaster recovery plans.
  • Coordinated scheduling for mobile blood drives, maximizing resources while accommodating donor availability.
  • Provided compassionate care to donors during post-donation recovery periods.
  • Assisted in coordinating blood drives, resulting in successful community outreach events.
  • Maintained a clean and organized workspace, ensuring a comfortable environment for donors.
  • Contributed to quality assurance initiatives by following established protocols and guidelines at all times.
  • Supported inventory management efforts, ensuring adequate supplies were available for daily operations.
  • Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
  • Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
  • Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
  • Analyzed performance metrics to identify areas needing improvement in the transportation process, implementing targeted solutions accordingly.
  • Reduced shipping costs for the company by negotiating contracts with carriers and optimizing logistics processes.
  • Improved workflow and productivity by implementing upgraded processes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Dispatch Coordinator

Herc Rentals
04.2005 - 08.2009
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Coordinated regular inspections of vehicles and scheduled preventive maintenance.
  • Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
  • Supported long-term growth by participating in strategic planning discussions about future staffing needs.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Led third-party vendors in achieving delivery time and cost targets.
  • Continuously updated knowledge of industry trends, best practices, and regulatory requirements to ensure the company remained competitive within the marketplace while maintaining compliance with all applicable rules or standards.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Followed company policies and procedures during shift.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Increased compliance rates by conducting thorough DOT inspections on commercial vehicles and drivers.
  • Conducted accident investigations to determine root causes and recommend corrective actions to prevent future occurrences.

Education

Commercial Drivers License Class A - CDL Class A

American Driver Academy
New Castle, DE
01.2023

Skills

  • Operational management
  • Team Management
  • Shipping and receiving operations
  • Safety Procedures
  • Hazardous Materials Handling
  • Vehicle Inspection
  • Accident / Incident Reports
  • DOT Regulatory Compliance
  • Dispatching procedures
  • Transportation Planning
  • Team Leadership
  • Office 365 Security
  • Microsoft PowerPoint
  • Excel
  • Microsoft Office

Timeline

Rideshare Driver

Lyft And Uber
01.2023 - Current

Claims Adjuster

Independent Work
01.2022 - 01.2023

Manager of Operations

Blood Bank Of Delmarva, BBD
08.2021 - 01.2022

Assistant Manager

CSL Plasma
04.2019 - 08.2021

DOT Delivery Driver

Fedex
10.2017 - 01.2019

Team Supervisor

American Red Cross
12.2009 - 02.2016

Dispatch Coordinator

Herc Rentals
04.2005 - 08.2009

Commercial Drivers License Class A - CDL Class A

American Driver Academy

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Moses Olukere