Moses Ortega
Jacksonville,NC
Summary
Experienced military professional with a demonstrated history of successfully leading teams to accomplish challenging objectives. A skilled leader and proficient problem solver, seeking to transition from a successful military career. Recognized for maintaining composure in high-pressure situations, possessing exceptional time management and conflict resolution abilities. Specialized in packaging, preserving, packing/marking, receiving, and discharging military equipment. Proficient in managing multiple time-sensitive tasks with a focus on meeting deadlines.
Overview
13
13
years of professional experience
Work History
Merchandise Stocker
Walmart
Burgaw, NC
05.2024 - 07.2024
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Streamlined restocking processes, regularly evaluating merchandise layouts for optimal organization and accessibility.
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
Install Technician
ADT Security
Wilmington, NC
08.2023 - 03.2024
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Consistently met deadlines for completing work orders, ensuring minimal disruption to client operations.
- Troubleshot complex issues during installations, applying problem-solving skills for swift resolution.
- Installed and configured new equipment and systems according to company standards.
Head Cashier
Lowe's
Jacksonville, NC
04.2023 - 08.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
U.S Marine
USMC
Marine Corps Base Camp Lejeune, NC
01.2019 - 01.2023
- Prepared and distributed daily reports on crews, milestones, issues, and progress.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Documented and processed classified materials for 2nd Supply Battalion.
- Receive and verify military equipment and packaging , preserving and packing gear in wooden crates.
- Provided crucial first aid treatment during medical emergencies, preserving the health of fellow service members on the battlefield or during training evolutions.
Shift Supervisor
Panera Bread
Encino, CA
01.2012 - 12.2018
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06.2011
Skills
- Production Support
- Plans and Documentation
- Inspections and Evaluations
- Flexible and Adaptable
- Customer Service
- Conflict Resolution
- Self-motivated professional
- Microsoft Office
- Good listening skills
- Decision Making
- Responsible
- Active Listening
- Team Building
- Leadership
- Organization and Time Management
Languages
Spanish
Professional Working
Timeline
Merchandise Stocker
Walmart
05.2024 - 07.2024
Install Technician
ADT Security
08.2023 - 03.2024
Head Cashier
Lowe's
04.2023 - 08.2023
U.S Marine
USMC
01.2019 - 01.2023
Shift Supervisor
Panera Bread
01.2012 - 12.2018
High School Diploma -
Chatsworth Charter High School