Moses Thompson
Canton,Mississippi
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Site Manager
GA Carmichael Family Health Center
Canton, Mississippi
08.2022 - Current
- Managed site operations on a daily basis.
- Communicated with local business owners and community members to facilitate use of resources.
Pastor
Lee's Chapel A.M.E. Zion Church
Canton, Mississippi
10.2017 - Current
- Established relationships with local businesses to benefit the congregation.
- Compiled quarterly reports summarizing progress towards meeting organizational objectives.
- Developed weekly sermons and delivered them during Sunday services.
- Participated in ministerial conferences and other professional development opportunities.
- Provided spiritual guidance and direction to church members.
- Assisted with administrative tasks related to church operations such as managing budgets, scheduling staff meetings.
- Managed social media accounts for the purpose of promoting upcoming events or services.
- Mentored new pastors and provided pastoral care when needed.
- Organized special events such as weddings, baptisms, funerals.
- Performed outreach activities in the community by visiting hospitals, prisons, nursing homes.
- Engaged in public speaking engagements at civic organizations or other churches.
- Led Bible study classes and facilitated small group discussions.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Reached out to unchurched, new residents or inactive church members.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Collaborated with staff and volunteers to administer pastoral care in times of celebration and grief.
- Conducted special services like baptisms, weddings, and funerals.
- Officiated weddings and led funeral services for church members.
- Administered communion, baptisms and other religious rites.
- Gathered church members to aid community emergency or crisis response.
- Met with individuals in hospitals and prisons, offering comfort and support.
- Oversaw building management, supplies orders and facility repairs.
- Participated in fundraising to support congregational activities.
Salesperson
Sutton Monument Company
Belzoni, Mississippi
01.2005 - Current
- Advised customers on the latest product.
- Provided personalized service to build relationships with customers.
- Maintained accurate records of customer interactions and transactions.
- Developed and implemented strategies to meet sales quotas.
- Educated customers about products and services offered by the company.
- Monitored inventory levels and placed orders as needed.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Resolved customer complaints promptly and efficiently.
- Performed regular follow-ups with clients to ensure satisfaction.
- Assisted customers in selecting appropriate products or services for their needs.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Operated register, handled cash and processed credit card transactions.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Received salesman of the month and salesman of the year several times.
Manager/Licensed Funeral Director
Family Memorial Funeral Services
Canton, Mississippi
03.1998 - 07.2022
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly.
- Trained employees on additional job positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited qualified candidates to fill open positions.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Attended meetings with local government officials regarding changes in regulations concerning funeral homes.
- Oversaw staff members responsible for preparing the body for viewing or burial.
- Assisted in writing obituaries.
- Collaborated with clergy members to develop meaningful ceremonies that reflected the beliefs of the deceased person's faith tradition.
- Ensured compliance with state laws governing the operation of a funeral home.
- Organized transportation of bodies between mortuaries and places of worship or cemetery sites.
- Compiled final accounts detailing all costs incurred during the funeral process.
- Advised families on available burial options such as cemeteries or mausoleums.
- Organized and coordinated visitations, memorial services, graveside services, cremations, burials, and other related activities.
- Conducted tours of facilities for prospective clients interested in pre-need planning services.
- Received and reviewed death certificates, obituaries, and other documents from families to prepare for funerals.
- Reviewed financial records associated with each event including payments received from insurance companies or other sources.
- Maintained records of all arrangements made during pre-planning conferences with clients.
- Negotiated contracts with vendors such as florists or musicians for use at funerals.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Consulted with families of deceased to make funeral arrangements.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Removed deceased from place of death and transported to funeral home.
- Arranged for clergy members to perform funeral services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Completed legal documentation and signed death certificates.
- Prepared death certificates and drafted obituaries.
- Led and directed funeral and graveside services.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Participated in community activities for funeral home promotions and other purposes.
- Obtained information to complete death certificates or burial permits.
- Prepared funeral services by selecting caskets, urns, clothing, flowers, and other items according to family wishes.
- Coordinated communication between families and cemetery personnel regarding plot selection and grave marker placement.
- Provided information for caskets and vaults selections.
Education
Ph.D. - Theology
New Foundation Seminary
Terry, Mississippi05-2013
High School Diploma -
Canton High School
Canton, Mississippi05-1985
Some College (No Degree) - Business Administration And Management
Alcorn State University
Lorman, MississippiAssociate of Science - Business Management
Copiah-Lincoln Community College
Wesson, MississippiSkills
- Management
- Building supervision
- Problem-Solving
- OSHA safety requirements
- Inventory Management
- Staff Evaluation
- Conflict Resolution
- Relationship Building
- Emergency assistance
- Product Sales
- Multi-tasking strength
- Merchandising knowledge
- Outgoing Personality
- Flexible Schedule
- Time Management
- Merchandising understanding
- Positive and professional
- Sales Strategies
- Problem-solving skills
- Sales expertise
- Computer Skills
- Cell phone Skills
Affiliations
- Lion's Club
- Mason
- Chamber of Commerce
- MS Funeral Director and Mortician Association
Accomplishments
- Canton Schools Parent of the Year
- Salesman of the Year Award
- Canton School Board President
- GA Carmichael Board President
- Lion's Club President
- Community Engagement Award
- Funeral Director of the Year Award
- Pastor of the Year Award
Certification
- Licensed Funeral Director
- CPR
- Farmhaven, Ms Volunteer Firefighter
- Board Member Certified
References
References available upon request.
Timeline
Site Manager
GA Carmichael Family Health Center
08.2022 - Current
Pastor
Lee's Chapel A.M.E. Zion Church
10.2017 - Current
Salesperson
Sutton Monument Company
01.2005 - Current
Manager/Licensed Funeral Director
Family Memorial Funeral Services
03.1998 - 07.2022
Ph.D. - Theology
New Foundation Seminary
High School Diploma -
Canton High School
Some College (No Degree) - Business Administration And Management
Alcorn State University
Associate of Science - Business Management
Copiah-Lincoln Community College
- Licensed Funeral Director
- CPR
- Farmhaven, Ms Volunteer Firefighter
- Board Member Certified
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