Moses Walker
Baltimore,MD
Summary
Proven track record of enhancing facility cleanliness and customer satisfaction at the Federal Bureau of Prisons, showcasing strong work ethic and exceptional attention to detail. Skilled in maintenance and customer service, adept at improving operational efficiency and fostering positive experiences. Demonstrated ability to adapt and excel in dynamic environments, contributing to significant improvements in workplace safety and service quality.
Overview
17
17
years of professional experience
Work History
Janitor
Federal Bureau Of Prisons
09.2019 - 06.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Produce Clerk
Whole Foods Market Inc.
03.2014 - 04.2016
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
- Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
- Maintained cleanliness of produce area, ensuring welcoming environment for customers.
Seafood Clerk
Safeway
02.2007 - 05.2013
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Provided informative cooking tips and preparation suggestions to customers upon request, fostering loyalty through personalized service.
- Worked closely with the management team to identify sales opportunities by monitoring industry trends and customer feedback.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
Education
High School Diploma -
Coolidge High School
Washington, DCSkills
- Operating Heavy Machinery
- Communication and Interpersonal Skills
- Productivity and Time Management
- Adaptable and Flexible
- Strong Work Ethic
- Policy and Procedure Enforcement
- Maintenance
- Work Prioritization
Timeline
Janitor
Federal Bureau Of Prisons
09.2019 - 06.2024
Produce Clerk
Whole Foods Market Inc.
03.2014 - 04.2016
Seafood Clerk
Safeway
02.2007 - 05.2013
High School Diploma -
Coolidge High School