Moses Yanez
Prosser
Summary
Highly motivated and efficient team player who is more than coachable, always ready to work, and aims to making others jobs easier. im someone who is almost never late but one to show up early and set the next group up for success, whatever the task is for the day will be focused on and properly taken care of. Very well experienced in customer service and can easily have a conversation with anyone, while maintaining proper manners at all times. With my knowledge and character towards all customers and coworkers, I can easily adapt to a situation or setting very easily and fast!
Overview
7
7
years of professional experience
Work History
Server
Hops N Drops
02.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
Dutch Bros
09.2018 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Lifeguard
City Of Prosser Wa
06.2017 - 09.2018
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Entered water immediately to pull struggling swimmers to safety.
- Attentively monitored swimmers to identify distress.
Education
Associate of Arts -
Pacific Northwest Christian Community College
Kennewick, WA05.2024
High School Diploma -
Prosser High School
Prosser, WA06.2018
Skills
- Friendly
- Team Player
- Specials Promotion and Upselling
- Ability to Lift 30 Pounds
- Quality Standards
- Focused
- Not easily distracted
- Great memorization
- Coachable
- Attentive and offering
- Clean and sanitary
- Rule Follower
Timeline
Server
Hops N Drops
02.2022 - Current
Barista
Dutch Bros
09.2018 - 01.2021
Lifeguard
City Of Prosser Wa
06.2017 - 09.2018
Associate of Arts -
Pacific Northwest Christian Community College
High School Diploma -
Prosser High School