Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moses K Ayodele

Dallas,Texas

Summary

Accomplished Lead Staffing Coordinator/Scheduling Manager with 9 years' expertise in Agile, Waterfall, SDLC, and ITIL environments. Proficient in managing schedules for 100+ employees using diverse software tools. Adept in quality control, multitasking, and communication, maintaining a productive, efficient, and quality-focused environment. Extensive experience in medical operations, strong interpersonal skills, and adept organizational abilities for streamlined departmental functioning.

Goal-oriented, forward-thinking, and detail-driven, with a knack for adapting to diverse demands. Well-versed Scheduling Manager equipped with comprehensive knowledge in quality control, supply management, and schedule optimization. Exhibits exceptional multitasking abilities, adept communication, and a personable demeanor.

Overview

9
9
years of professional experience

Work History

Scheduling/Project Manager

NextGen
Dallas, TX
02.2023 - Current
  • Developed and initiated projects, managed costs, and monitored performance.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Accomplished Lead Staffing Coordinator/Scheduling Manager who proudly maintains a highly productive,efficient and quality-driven environment at all times.
  • Well trained Lead Staffing Coordinator/Scheduling Manager
    offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to participate/run a Staffing Department smoothly.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customer s or internal personnel.
  • Served as central point of contact for all outside vendors.
  • Led team of 4 scheduling coordinators.
  • Scheduled activities for 120 service personnel.
  • Conferred with patients to obtain and confirm pertinent billing and demographic information, accurately entering patient and insurance information into system.
  • Received and screened phone calls and emails.
  • Assisted healthcare personnel with non-medical functions such as making travel arrangements, responding to external and internal inquiries and setting up presentations.
  • Highly motivated Scheduling Coordinator offering career in handling administrative tasks successfully while maintaining calendars for 100 plus person firm.
  • Promoting sharp computer and relationship-building talents coupled with exemplary communication skills.
  • Excels in complex tasks involving multiple stakeholders, critical details, and hard deadlines.
  • Diligent and results-oriented Scheduling Coordinator with a proven track record in adeptly managing administrative responsibilities while orchestrating calendars for a firm of over 100 individuals.
  • Leveraging adept computer skills and a talent for fostering robust relationships, accompanied by exceptional communication abilities.
  • Proficient in navigating intricate tasks involving multiple stakeholders, intricate details, and stringent deadlines.

Scheduling/Project Manager

Apple Inc.
Austin, TX
07.2022 - 01.2023
  • Planned, designed, and scheduled phases for large projects.
  • Accomplished Lead Staffing Coordinator/Scheduling Manager dedicated to upholding a consistently productive, efficient, and quality-centric environment.
  • Seasoned in possessing strong interpersonal communication skills, and adept organizational acumen essential for seamlessly overseeing and leading a high-functioning Staffing Department.
  • Organized files developed spreadsheets and scanned documents.
  • Verified completion of weekly schedules through strategic staffing streamlining to maintain payroll at 100%.
  • Developed and implemented scheduling policies
  • Completed timely changes and updates to schedules in central scheduling system.
  • Entered information into system to update status reports.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Sent out frequent telephone or email reminder s of scheduled meetings to participants.
  • Communicated with employees and clients to inform of schedule changes, cancellations or additions
  • Collaborated with outside vendor s and served as central point of contact.
  • Conducted research and reached out to patients or customers to verify system information for accuracy.
  • Managed and responded to patient grievances and complaints per procedural guidelines.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Developed and implemented strategic project plans to meet business objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Tracked and reported key performance indicators while keeping present with the market trends using Radar and Jira board
  • Facilitate the DNA Review sessions for requirement, feasibility, and risk analysis with various stakeholders, including designers, developers, QA, and management to identify critical and high-risk areas of the application
  • Interacted with the overall agile delivery lead, client stakeholders, product owners, business analysts, developers, and QA engineers daily to deliver functionality.

Scheduling Manager

Wells Fargo
Dallas, TX
11.2021 - 07.2022
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Created weekly and monthly reports and presentations.
  • Collaborated with outside vendors and served as central point of contact.
  • Checked accuracy and integrity of system information and located missing details.
  • Developed effective scheduling processes to achieve production objectives.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Provided reminder calls to clients prior to scheduled visits.
  • Set and confirmed Client customer appointments.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Answered 100 phone calls and emails per day.
  • Developed and updated scheduling policies covering all department activities.
  • Conducted remote implementation and training of the software solution to clients
  • Hands on experience on various ServiceNow modules like Service Catalog, Incident, Change, Problem, Knowledge, Reporting etc
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails

Scheduling Coordinator

Kroger
Dallas, TX
06.2018 - 10.2021
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Created and distributed agendas and other materials for scheduled meetings.
  • Set and confirmed client customer appointments.
  • Developed effective scheduling processes to achieve production objectives.
  • Verified availability of in-house and external participants for planned meetings.
  • Interviewed patients to complete case histories or medical forms.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Completed timely changes and updates to schedules in central.
  • Created detailed calendars for staff members to support deadline management and milestone achievement.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Completed bi-weekly payroll for over 50 employees
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
  • Worked with manager and supervisor to plan and coordinate production schedules

Scheduling Coordinator

Bright Health
Englewood, CO
03.2015 - 06.2018
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Gathered employee and staff data to develop monthly work schedules.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Copied and faxed important information for patient and client records.
  • Transcribed recorded messages or practitioners' diagnoses into patients' medical records.
  • Advised patients regarding coverage details and treatment needed or rendered.
  • Provided reminder calls to clients prior to scheduled visits.
  • Conducted research and reached out to patients or customers to verify system information for accuracy. Managed and responded to patient grievances and complaints per procedural guidelines.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Created and distributed agendas and other materials for scheduled meetings
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage

Education

Bachelor of Science - Business Administartion

Lagos State Univesity
Lagos Nigeria
11.2014

Skills

  • Vendor Sourcing
  • Project Management
  • Contract Management
  • Root Cause Analysis
  • Personnel management
  • Service scheduling Meeting planning
  • Technical proficiency
  • Customer engagement and support
  • Verbal and written communication
  • Time management skills
  • Phone inquiries
  • Administrative duties
  • Strategic planning capability
  • Planning and development
  • Supervisory training
  • Quality improvement competency
  • Confidentiality requirement
  • Schedule management
  • Team leader ship
  • Supply management expertise
  • HR understanding
  • Accurate and detailed
  • Multi-line telephone systems

Timeline

Scheduling/Project Manager

NextGen
02.2023 - Current

Scheduling/Project Manager

Apple Inc.
07.2022 - 01.2023

Scheduling Manager

Wells Fargo
11.2021 - 07.2022

Scheduling Coordinator

Kroger
06.2018 - 10.2021

Scheduling Coordinator

Bright Health
03.2015 - 06.2018

Bachelor of Science - Business Administartion

Lagos State Univesity

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Moses K Ayodele