Personal Profile I am a dedicated and committed professional with 5 years of work experience and currently working as a Marketing and Communications officer with Kenyatta National Hospital. I have demonstrated the ability to provide high-quality and consistent support such as maintaining media services, marketing, and supporting the daily operations of the organization. I have demonstrated the ability to conceptualize, build, and implement creative media strategies to meet organizational communication goals. I am also adept at facilitating growth by developing various levels of the organization and building cohesive teams, and I collaborate effectively with senior management to align defined objectives to achieve mission-critical results. Offering strong communication skills and public relations awareness and the ability to integrate the two for successful program initiation and management.
Hi, I’m
Moses Njomo Ngugi
Development Communication Officer.
Summary
Overview
5
years of professional experience
9
years of post-secondary education
Work History
Kenyatta National HospitalNairobi
Marketing and Communications officer
2019.10 - Current (5 education.years_Label & 10 education.months_Label)
Job overview
- Pioneer member of the C.O.V.I.D committee that was tasked through a presidential directive, to devise a strategy to limit the number of patient visitors in the hospital as a measure to reduce exposure
- Write, edit, and distribute content, including publications, press releases, speeches, and other marketing material that communicates the organization's activities.
- Assist with managing KNH's website content and photos
- Ensure all Marketing and Communication Office documents are up to date and stored in folders complying with Data Protection Regulations
- Seek opportunities to enhance the reputation of the brand, and coordinate publicity events as required
- Create strategies for social media platforms and monitor output
- Undertake Culture Change Initiatives
- Coordination and supervision of attaches and student activities
- Coverage of events and outreaches
- Acknowledge and resolve customer complaints
- Provide feedback on the efficiency of the customer service process.
- Produced impeccable marketing copy for website and social media outlets, writing and editing large quantities of content.
- Built and facilitated design of websites and other online promotional material, supporting strategic brand placement and visibility.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Conducted media relations and responded to media requests for information.
- Managed media relations for organizations to produce successful results.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
Kenyatta National Hospital/ American cancer societyNairobi
Research Assistant
07.2019 - 07.2019
Job overview
- Participated in the design of the tool; questionnaire
- Conducted face-to-face interviews with subjects, by predetermined interview protocol, data collection procedures, and documentation standards
- Maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessary
- Performed miscellaneous job-related duties assigned
- Reviewed documents and data to identify trends and patterns.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Nairobi Nexus limitedNairobi
Operations Lead
08.2016 - 03.2017
Job overview
- Worked for Nairobi Nexus Limited from inception to a fully thriving co-working space
- Responsibilities:
- Coordinated, managed and monitored the operations of the Co-working space
- Managed petty cash fund and reconciliation
- Prepared and controlled operational budgets
- Recommended effective ways to improve and efficiency of the Co-working space
- Worked closely with the community manager and G.M to find and implement ways of improving the processes and experience in the co-working space
- Monitor and evaluate performance in partnership with the GM
- Monitored, managed and improved the efficiency of support services from suppliers
- Facilitate and communicate between support functions
- Worked closely with the GM and directors, assisting in the development of strategic plans for operational activity
- Implement and manage operational plans.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
Data plus solutionsNairobi
Branch Manager
2016.01 - 2016.07 (6 education.months_Label)
Job overview
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
- Boosted sales and customer loyalty through incentive programs.
- Engaged employees in business processes with positive motivational techniques.
Kenya Women Holding
Programmes officer
01.2015 - 06.2015
Job overview
- Fund mobilization for the different organizational activities.
- Escalation management.
- Operations and logistics for training sessions.
- Support implementation of large scale events including for donor recipients Tuvuke Initiative.
- Partners included Ford Foundation, ACT, Reconcile and Ministry of Lands.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Tukuza Gospel ShowNairobi
Assistant Producer
11.2010 - 03.2011
Job overview
- Presented production ideas and determined creative scenarios for production and delivery.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Developed schedules for production, editing, and duplication for timely delivery.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Evaluated scripts to identify creative strategies and resource needs.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
Education
University of NairobiNairobi
Bachelor of Arts from Journalism and Media Arts Development communications option
01.2009 - 01.2015
University Overview
Jamhuri High SchoolNairobi
Kenya Certificate of Secondary Education
01.2004 - 01.2007
University Overview
Skills
Teamwork
undefinedAccomplishments
Accomplishments
- An accredited journalist with the Media Council of Kenya: membership no is MCK060220
- Registered Member to Africa Reproductive care society(ARCS)
- Successfully completed a training in CBRN modules and counterterrorism awareness facilitated by the Ministry of interior and coordination together with the Government chemist
- Attended the 2nd African Neonatal conference by the council of international neonatal nurses
- Creator of YouTube channel, ‘The Health Report Kenya' (https://youtu.be/iYzb6enWlnU)
- Completed a course in Project Management Workshop at Exult Consult in 2015.
- Participated in the National Moot Court Competition on International Humanitarian Law held at the International Committee at Redcross.
- Took an Operational role in the Land and Natural Resources Conference that was held at Sarova Panafric Hotel, Nairobi in 2015.
Additional Information
Additional Information
- Hobbies and Interests Community Work, Socializing, Traveling
Timeline
Marketing and Communications officer
Kenyatta National Hospital
2019.10 - Current (5 education.years_Label & 10 education.months_Label)
Research Assistant
Kenyatta National Hospital/ American cancer society
07.2019 - 07.2019
Operations Lead
Nairobi Nexus limited
08.2016 - 03.2017
Branch Manager
Data plus solutions
2016.01 - 2016.07 (6 education.months_Label)
Programmes officer
Kenya Women Holding
01.2015 - 06.2015
Assistant Producer
Tukuza Gospel Show
11.2010 - 03.2011
University of Nairobi
Bachelor of Arts from Journalism and Media Arts Development communications option
01.2009 - 01.2015
Jamhuri High School
Kenya Certificate of Secondary Education
01.2004 - 01.2007
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