Mosha King
Fort Lauderdale,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service
MASA Global, MASA MTS and MASA TRS Are Registered Trade Names and
01.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
Cashier
Fort Lauderdale Airport
12.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service
T-Mobile
01.2020 - 11.2021
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Increased customer loyalty through personalized interactions, building rapport with clients.
Cashier
Tropical Smoothie
11.2015 - 11.2019
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL06-2015
Skills
- Online chat and email
- Call center experience
- Payment management
- Troubleshooting
- Live chat support
- Returns processing
- Marketing
- Escalation control
- Multitasking Abilities
- Teamwork skills
- Record-keeping
- Quality Assurance
- Stock management
- Rapport Building
- Staff education and training
Timeline
Customer Service
MASA Global, MASA MTS and MASA TRS Are Registered Trade Names and
01.2022 - Current
Cashier
Fort Lauderdale Airport
12.2021 - 09.2022
Customer Service
T-Mobile
01.2020 - 11.2021
Cashier
Tropical Smoothie
11.2015 - 11.2019
High School Diploma -
Dillard High School
Similar Profiles
Marquis ClergeMarquis Clerge
Retention Team Lead at MASA GLOBALRetention Team Lead at MASA GLOBAL
Nikita NotiseNikita Notise
Customer Service Representative at Masa Global PlanationCustomer Service Representative at Masa Global Planation
Hailie YoungHailie Young
Senior Client Advisor at MASA GlobalSenior Client Advisor at MASA Global
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services