Moshe Herman
Toms River
Summary
Dynamic National Account Manager with a proven track record at CNC Cabinetry, enhancing business growth and client satisfaction. Expert in account management and client relationship building, I've successfully increased sales and maintained high retention rates. Skilled in adapting strategies to meet evolving needs, my approach has consistently led to significant achievements in customer service and business retention.
Professional and results-driven account management expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, and market analysis, with keen focus on team collaboration and adaptability. Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments.
Overview
14
14
years of professional experience
Work History
National Account Manager
CNC Cabinetry
08.2024 - Current
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Played an instrumental role in launching new products or services within the assigned national accounts territory.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Project Coordinator
Regency Development Group
05.2022 - 09.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
Account Manager
Jack Jaffa & Associates
01.2018 - 05.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Operations Manager
Antwerp Diamonds
08.2011 - 01.2018
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Business Management
Touro College
New York, NY06-2016
Skills
- Goal oriented
- Client relationship building
- Business growth and retention
- Account management
- Goal setting and achievement
- Customer service
- Adaptability and flexibility
Timeline
National Account Manager
CNC Cabinetry
08.2024 - Current
Project Coordinator
Regency Development Group
05.2022 - 09.2023
Account Manager
Jack Jaffa & Associates
01.2018 - 05.2022
Operations Manager
Antwerp Diamonds
08.2011 - 01.2018
Bachelor of Science - Business Management
Touro College
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