Summary
Overview
Work History
Education
Skills
Timeline
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MOSHE HOLLIDAY

West Monroe,LA

Summary

Dynamic professional with extensive experience in customer service and team leadership at USA Travel Plaza. Proven track record in enhancing operational efficiency and accuracy in cash handling. Skilled in problem-solving and decision-making, fostering a positive work environment while achieving performance goals. Committed to delivering exceptional service and maintaining high standards.

Overview

12
12
years of professional experience

Work History

Asst. Manager

USA TRAVEL PLAZA
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Administrative Coordinator

APOSTLES'S FOR CHRIST DELIVERANCE MINISTRIES
08.2013 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.

Shift Leader

WAFFLE HOUSE
02.2024 - 02.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Warehouse Packer

AMAZON
03.2021 - 03.2022
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.

Education

No Degree - Nursing

Los Angeles Harbor College
Wilmington, CA

High School Diploma -

COLLEGE READY ACADEMY HIGH SCHOOL
Los Angeles, CA
06-2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management

Timeline

Shift Leader

WAFFLE HOUSE
02.2024 - 02.2025

Asst. Manager

USA TRAVEL PLAZA
01.2023 - Current

Warehouse Packer

AMAZON
03.2021 - 03.2022

Administrative Coordinator

APOSTLES'S FOR CHRIST DELIVERANCE MINISTRIES
08.2013 - Current

No Degree - Nursing

Los Angeles Harbor College

High School Diploma -

COLLEGE READY ACADEMY HIGH SCHOOL

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MOSHE HOLLIDAY