Moshe Stein
Monroe,NY
Summary
Driven by a passion for technology and excellence, I leveraged my SQL expertise and problem-solving skills at Fabuwood Cabinetry Inc to enhance software functionality and system stability. My role in mentoring and teamwork significantly improved product quality and customer satisfaction, showcasing my ability to thrive under pressure and deliver results.
Overview
7
7
years of professional experience
Work History
Software Development Level 2 Support Agent
Fabuwood Cabinetry Inc
01.2024 - 01.2025
- Worked with Sql and C# code to fix bugs and advance the features of the software.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
Software Quality Assurance Tester
Fabuwood Cabinetry Inc
01.2019 - 01.2024
- Tested each updated to the software to assure it fulfills the users request.
- Supported the continuous growth of the QA team by mentoring junior testers and sharing knowledge on best practices and industry standards.
- Bolstered system stability via rigorous load and performance tests, ensuring smooth operations under various usage conditions.
- Troubleshot with end-users and development teams to reproduce, investigate and debug software.
Inventory Specialist
Fabuwood Cabinetry Inc
10.2018 - 01.2019
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Managed the stock replenishments to maintain the accessibility of the needed stock items.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
In House Manager
Creamy Confections
01.2018 - 10.2018
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Managed the shipping operations shipping out orders to several cities.
- Managed the inventory stock items by purchasing materials and giving out orders to the production team.
Education
UTA Mesivta of Kiryas Joel
Monroe, NYSkills
Complaint Handling
CRM Software
Visual Studio
Communications
Ticket management
Data Collection
Support Services
Debugging
SQL expertise
Teamwork and Collaboration
Problem-Solving
Calm Under Pressure
Timeline
Software Development Level 2 Support Agent
Fabuwood Cabinetry Inc
01.2024 - 01.2025
Software Quality Assurance Tester
Fabuwood Cabinetry Inc
01.2019 - 01.2024
Inventory Specialist
Fabuwood Cabinetry Inc
10.2018 - 01.2019
In House Manager
Creamy Confections
01.2018 - 10.2018
UTA Mesivta of Kiryas Joel
Similar Profiles
NAOMI CESPEDESNAOMI CESPEDES
Dealer Support Representative at Fabuwood Cabinetry IncDealer Support Representative at Fabuwood Cabinetry Inc
Yehuda Leib HalbrechtYehuda Leib Halbrecht
Project Manager, Inventory Specialist at Fabuwood Cabinetry IncProject Manager, Inventory Specialist at Fabuwood Cabinetry Inc
Ashley M. QuinonesAshley M. Quinones
Accounts Receivable Representative at Fabuwood CabinetryAccounts Receivable Representative at Fabuwood Cabinetry
Zlaty JacobowitzZlaty Jacobowitz
HCBS Coordinator at LegadailHCBS Coordinator at Legadail
ALMA GASHIALMA GASHI
Owner / Manager / Customer Service Representative at Solaia RestaurantOwner / Manager / Customer Service Representative at Solaia Restaurant