Solutions Specialist
Fidelity Payment Services
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Improved overall progress through working closely with staff members and streamlining processes.
- Implemented corrective actions to fix root causes of various issues.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
- Identified issues through root cause analysis to implement corrective action.
- Managed diverse projects and resolved complex issues to support timely completion.
- Implemented [Software] program to increase operational efficiency.
- Increased productivity by implementing [Software] programs.
