Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moshood "Biola" Itabiyi

Crofton,MD

Summary

Skilled in networking with industry professionals to build lead pipeline and increase client base. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience

Work History

Acquisitions Manager

Skye Enterprises
08.2022 - Current
  • Managed team of acquisitions representatives. Train, coached, held weekly team and 1 on 1meetings.
  • Built strong rapport with sellers during negotiations which resulted in mutually beneficial agreements.
  • Created marketing texts, email, RVM, call templates and scripts. Automated drip campaign texts, emails, and RVM.
  • Cold calling
  • Kept record of interactions with prospective customers. Notes in CRM.
  • Conducted market research to identify new acquisition targets aligned with company goals and objectives.
  • Increased efficiency in the acquisitions process by streamlining communication channels and implementing project management tools.
  • Coordinated and led acquisition team meetings, fostering effective collaboration and progress tracking.
  • Developed a comprehensive acquisitions strategy, resulting in increased growth opportunities for the organization.

Business Development Representative

DispatchIt
03.2021 - 07.2022
  • Developed strong relationships with key industry partners for mutually beneficial collaborations.
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Conducted outreach activities, such as cold calling, emailing and attending networking events, prospecting market.
  • Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.
  • Developed business pipeline using cold and warm techniques.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
  • Secured high-profile partnerships through skillful negotiation tactics, achieving win-win outcomes for both parties involved.
  • Met sales quotas and deadline goals.
  • Remained up-to-date on industry news and emerging technologies to effectively position the company as a thought leader in its field.
  • Set and achieved company defined sales goals.

Route Sales Representative

Frito Lay
08.2017 - 11.2020
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Delivered orders to customers to drive full satisfaction.
  • Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Monitored market trends to identify new sales opportunities and inform future marketing strategies.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Operated delivery vehicles safely and efficiently.
  • Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
  • Regularly meet and collaborate with team and managers to share information, strategies, etc.

Senior Sales Agent

SatCom Marketing
03.2014 - 04.2015
  • Review, read and understand customer product catalog, new features, promotions calendar to understand what to offer to convert leads to customers.
  • Generated referrals from satisfied customers through excellent rapport-building skills and genuine interest in their needs.
  • Contributed to team objectives in fast-paced environment.
  • Promoted conversion of casual shoppers into long term/repeat customers through product knowledge and product solutions to meet customer needs.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed and maintained knowledge of current sales and promotions.
  • Enhanced customer satisfaction by addressing concerns promptly and providing personalized solutions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Customer Service Sales Representative

Wells Fargo
02.2011 - 08.2012
  • Contributed to sales and product promotion.
  • Determined customer needs and interests to recommend products and services to customers.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Served customers with knowledgeable, friendly support.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.

Education

Associate of Arts - Liberal Arts And General Studies

Fon Du Lac Tribal & Community College
Cloquet, MN
04.2014

Skills

  • Analytical Thinking
  • Cost Assessments
  • Valuation Techniques
  • Documentation And Reporting
  • Relationship Building
  • Team Leadership
  • Staff Training
  • Price Negotiations
  • Objection handling
  • Client Service
  • Cross-selling techniques
  • Cold-calling
  • Lead prospecting
  • CRM Management
  • Sales strategy

Timeline

Acquisitions Manager

Skye Enterprises
08.2022 - Current

Business Development Representative

DispatchIt
03.2021 - 07.2022

Route Sales Representative

Frito Lay
08.2017 - 11.2020

Senior Sales Agent

SatCom Marketing
03.2014 - 04.2015

Customer Service Sales Representative

Wells Fargo
02.2011 - 08.2012

Associate of Arts - Liberal Arts And General Studies

Fon Du Lac Tribal & Community College

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Moshood "Biola" Itabiyi