MOSI GLEN
Brooklyn,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Bringing top-notch skills in oral and written communication, active listening, and highly skilled in customer service and relationship building.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Community Manager
Regus Management Group
New York, New York
05.2024 - Current
- Addressed and resolved clients complaints and inquiries, maintaining high satisfaction.
- Maintained open communication with clients to proactively handle
questions and complaints. - Contributed to sales growth by upselling products and services based on individual customer requirements.
College Assistant
BROOKLYN COLLEGE REGISTRAR
Brooklyn, NY
10.2022 - 05.2024
- Assisting students with any questions regarding enrollment as well as directing them to the right point of contact for advisory.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported supervisor and manager through consistent communication and administrative support duties.
COVID-19 Tester
CITY TESTING CENTERS
New York, NY
12.2021 - 04.2023
- Set up, maintained, cleaned, and tested the sterility of medical laboratory equipment
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Oversaw in-person and curbside patient registration and processing.
- Handled and processed nasal samples to prevent compromise.
ASSISTANT MANAGER
BARNES & NOBLE COLLEGE BOOKSELLERS
Long Island City, NY
04.2016 - 11.2021
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and trained employees.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Completed regular inventory counts to verify stock levels,processed and verified pricing on all invoices, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
DEPARTMENT MANAGER
BARNES & NOBLE COLLEGE BOOKSELLERS
Long Island City, NY
06.2012 - 04.2016
- Responsible for online order processing, shipment receiving, product support and inventory control.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Handled a range of administrative functions, such as product registration, answering phone calls & emails, and managing various office files and records.
- Delegated workload and provided guidance to employees to manage and accomplish multiple projects to ensure the proper execution of the assignment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
BACHELOR OF ARTS (B.A - FORENSIC PSYCHOLOGY
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
New York, NY 08.2005 - 05.2010
High School Diploma -
Samuel J. Tilden H.S
Brooklyn, NY 09.2001 - 06.2005
Skills
Excellent Communication
Multitasking and Prioritization
Flexible and Adaptable
Relationship building and management
Recruiting and interviewing
Reliable and Punctual
Timeline
Community Manager
Regus Management Group
05.2024 - Current
College Assistant
BROOKLYN COLLEGE REGISTRAR
10.2022 - 05.2024
COVID-19 Tester
CITY TESTING CENTERS
12.2021 - 04.2023
ASSISTANT MANAGER
BARNES & NOBLE COLLEGE BOOKSELLERS
04.2016 - 11.2021
DEPARTMENT MANAGER
BARNES & NOBLE COLLEGE BOOKSELLERS
06.2012 - 04.2016
BACHELOR OF ARTS (B.A - FORENSIC PSYCHOLOGY
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
08.2005 - 05.2010
High School Diploma -
Samuel J. Tilden H.S
09.2001 - 06.2005