MOSI GLEN
Brooklyn,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Bringing top-notch skills in oral and written communication, active listening, and highly skilled in customer service and relationship building.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
College Assistant
BROOKLYN COLLEGE REGISTRAR
Brooklyn, NY
10.2022 - Current
- Assisting students with any questions regarding enrollment as well as directing them to the right point of contact for advisory.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported supervisor and manager through consistent communication and administrative support duties.
COVID-19 Tester
CITY TESTING CENTERS
New York, NY
12.2021 - 04.2023
- Set up, maintained, cleaned, and tested the sterility of medical laboratory equipment
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Oversaw in-person and curbside patient registration and processing.
- Handled and processed nasal samples to prevent compromise.
ASSISTANT MANAGER
BARNES & NOBLE COLLEGE BOOKSELLERS
Long Island City, NY
04.2016 - 11.2021
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and trained employees.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Completed regular inventory counts to verify stock levels,processed and verified pricing on all invoices, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
DEPARTMENT MANAGER
BARNES & NOBLE COLLEGE BOOKSELLERS
Long Island City, NY
06.2012 - 04.2016
- Responsible for online order processing, shipment receiving, product support and inventory control.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Handled a range of administrative functions, such as product registration, answering phone calls & emails, and managing various office files and records.
- Delegated workload and provided guidance to employees to manage and accomplish multiple projects to ensure the proper execution of the assignment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
BACHELOR OF ARTS (B.A - FORENSIC PSYCHOLOGY
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
New York, NY 08.2005 - 05.2010
High School Diploma -
Samuel J. Tilden H.S
Brooklyn, NY 09.2001 - 06.2005
Skills
Excellent Communicationundefined
Timeline
College Assistant
BROOKLYN COLLEGE REGISTRAR
10.2022 - Current
COVID-19 Tester
CITY TESTING CENTERS
12.2021 - 04.2023
ASSISTANT MANAGER
BARNES & NOBLE COLLEGE BOOKSELLERS
04.2016 - 11.2021
DEPARTMENT MANAGER
BARNES & NOBLE COLLEGE BOOKSELLERS
06.2012 - 04.2016
BACHELOR OF ARTS (B.A - FORENSIC PSYCHOLOGY
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
08.2005 - 05.2010
High School Diploma -
Samuel J. Tilden H.S
09.2001 - 06.2005
Similar Profiles
Aakash ChopraAakash Chopra
Associate Engineer at Brooklyn CollegeAssociate Engineer at Brooklyn College
Manuel SolovayManuel Solovay
Adjunct Professor at Brooklyn CollegeAdjunct Professor at Brooklyn College
Anastasiya VroublevskiAnastasiya Vroublevski
CASD 1178 Tutor at Brooklyn CollegeCASD 1178 Tutor at Brooklyn College