Mosia Mitchell
Bolingbrook,IL
Summary
Skilled Interviewer with exceptional patience and more than 2 years of experience. Effective worker with great multitasking and observational skills. I am known for proactive problem-solving and resourcefulness. Customer-oriented Research Interviewer with a background working with psychological research organizations. Offering 4 years of experience performing interviews with diverse individuals. Strong communication skills to quickly gather data.
Overview
4
4
years of professional experience
Work History
Interviewer
First Student School Bus
12.2021 - Current
- Facilitated panel interviews with multiple stakeholders, encouraging collaboration in selecting the best-fit candidate for each role.
- I continuously updated industry knowledge and best practices, staying current with trends in recruitment and interviewing strategies.
- Collaborated with hiring managers to identify critical competencies and skills required for each role.
- Assisted in the development of standardized interview questions, promoting consistency across all departments.
Temp Worker
Aijlon Staffing Agency
06.2021 - 12.2021
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- I followed detailed directions from management to complete daily paperwork and computer data entry.
Customer Service Representative
LSC Communications
04.2021 - 06.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Waste Connections Inc.
03.2020 - 04.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for Customer Service Representatives on various aspects of the job, including soft skills development, product knowledge enhancement, and procedural updates.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- We delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dispatcher
O'Hare Towing
12.2019 - 03.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- It has implemented new software systems that improve efficiency within the dispatch center operations.
- Managed customer accounts and invoicing.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Master of Science - Business Management
University of Phoenix
Tempe, AZ02.2025
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ04.2021
High School Diploma -
Thornwood High School
South Holland, IL06.1995
Skills
- Coaching and Mentoring
- Empathy Display
- Customer Engagement
- CRM Software
- Detail Oriented
- Interviewing Clients
- Customer Service
- Inbound and outbound calls
- Computer Skills
- Team Leadership
- Motivational Skills
- Customer service and assistance
- Payment Processing
- Data Entry
- Microsoft Office
- Phone and Email Etiquette
- Problem-Solving
- Team Collaboration
- Telephone Etiquette
- Active Listening
- Clerical Support
- [Type] Software Proficiency
- Customer Relations
- Friendly, Positive Attitude
- Excellent Communication
- Remote Office Availability
- MS Office
Timeline
Interviewer
First Student School Bus
12.2021 - Current
Temp Worker
Aijlon Staffing Agency
06.2021 - 12.2021
Customer Service Representative
LSC Communications
04.2021 - 06.2021
Customer Service Representative
Waste Connections Inc.
03.2020 - 04.2021
Dispatcher
O'Hare Towing
12.2019 - 03.2020
Master of Science - Business Management
University of Phoenix
Bachelor of Science - Human Resources Management
University of Phoenix
High School Diploma -
Thornwood High School